Branch Service (m/w/d) Private Clients Bank Region Munich

The HypoVereinsbank is part of UniCredit, a pan-European commercial bank. Our goal is to help the company develop further by offering our corporate customers and private customers the best solutions in the world and bringing their potential and the potential of our employees to development. Digitalization and our commitment to ESG principles - Sustainability & social justice - are the basis for our actions. You encourage us to accompany and empower our stakeholders. With our sustainability strategy, our products and social impact banking, we contribute to a life-saving future. Our success is based on the diversity and uniqueness of our employees. That is why we respect and promote equal opportunities in all dimensions of diversity, equity and inclusion: from age to gender and nationality to religion. We do not think in hierarchies, but create an environment in which every opinion is appreciated. For this reason, we have also been awarded the European top employer for the repeated time. Also you become part of us - be yourself and grow with us.

In the private customer bank we offer our customers a contemporary mix of classic branches, online stores, online and mobile banking as well as video and telephone consulting. In a modern environment, we advise holistically and according to requirements with a wide range of solutions for every situation of our customers. A variety of awards prove our consulting expertise and the quality of our products.

Position type: Full-time/Part-time Welcome management and first contact person for all customers and non-customers in particular in the area of switch/casses and SB zone Responsibility for the proper settlement of the cash transaction, if present in the branch Independent handling of services directly at the customer or proper transfer of smart Banking Customer Care Units or Advisory Team Pro-active display of the customer-friendly omnichannel services offered by the bank (including transfer to SB devices and active customer response to direct and mobile banking, use of remote and digital channels) Pro-active customer response of the HVB valyou benefit program as well as querying consent declarations and completeness of customer data such as e-mail and mobile phone Frictionless transfer of customers and non-customers to customer advisors (VKB, Business Easy, Private Banking and Smart Banking) Agreement of customer appointments for customer advisors (VKB, Private Banking and Smart Banking) Acquisition of organisational tasks such as material ordering, equipment waiting area New customer acquisition by active address and recommendation management Ensuring customer satisfaction through excellent service as well as acceptance and adequate handling of possible customer complaints Consistent application of the applicable regulatory regulations within the scope of job-specific responsibility

Training as a banking businessman or comparable commercial qualification Experience in the distribution and branch business of a bank Basic knowledge on the scope of services in private customer business Embossed knowledge and affinity for the omnichannel management of a bank (e.g. digital distribution channels) Safe handling of relevant IT systems Systematic, reliable and structured operation Embossed service and service understanding Self-conscious personality with competent appearance Impressed communication strength and joy in contact with customers Excellent team capability Commitment and flexibility in everyday work Ready to further develop service and sales skills The branch service (m/w/d) reports

Your health and mobility are at our heart – that is why you receive reduced access to sports services, job bikes and job tickets within public transport.

You are a premium customer of our bank – use our free account, the benefits of a Mastercard Gold, extensive insurance offers and asset-effective services.

A balanced work-life balance is ensured – gliding time, sabbatical as well as the entitlement to special leave (e.g. social engagement) make this possible.

Networks are raised with us – in addition to your daily job, numerous events, regular regular regular tables and exciting events with management await you.

For us, you will never learn – get on the job through our versatile channels (e.g. GoodHabitz, EDX, Working Out Loud).

You are part of a dynamic environment – an international company with regional unity awaits you.

actively shape the digital transformation of the financial sector – from digital product offering and internal agile projects to our long-term goal of a paperless bank. JOBV1_EN