Account Manager* Credit / Credit Cards

Barclays (BAWAG AG Branch Germany), is one of the leading providers of credit cards with real credit function. The bank based in Hamburg has been active in Germany since 1991, until recently as part of the Barclays Group. After the sale of the business to the BAWAG Group in February 2025, we will first continue in the German market under the Barclays brand, which was licensed by Barclays PLC. We focus on people - our customers, customers and colleagues. Their development opportunities and needs are driving us. We are a creative, diverse team with a corporate culture that is shared by all. Our mission: We rethink payment and finance, creating freedom - for a life that is as individual as our customers.

Your part You like to work in the team, are friendly and happy only if it is our customers? Then you're right with us. Your focus is on the holistic support of prospective clients and existing customers of our credit cards and the consolidation of the business relationship. With great commitment, you as a customer manager will process all requests from our customers to our credit cards You are direct contact for our customers on the phone and address their concerns and requests of all kinds You'll cover all the master data of our customers in our in-house computer systems In quieter times, you will process the customer requests in writing by mailbox, email, chat and mail If necessary, you will forward the customers to the relevant department or colleagues You keep a cool head in all critical situations and are solution- and target-oriented Incoming complaints You solve sovereign and professional You always meet the right sound, even in sensitive or consulting-intensive topics With us you do not make outbound telephony (no cold acquisition) That speaks for you You have very good communication skills in handling customers and you like to phone You can create a healthy balance between good working quality and productivity Of advantage, however, is not a must, if you have already gained experience in customer service You are questioning constructive processes and actively bringing ideas for improving our customer processes together You are always responsible, reliable and customer-oriented A real school degree and a completed commercial training are advantageous, but no need readiness for flexible division into our current service hours: 9:00-17:00 Part-time: ready for 4-week on-site full-time work Why you should be part of our team Home Office Possibility (currently 80%) after successful on-site preparation (about 2 to 3 months) Attractive basic salary with bonus Flexible budget available (e.g. for a HVV ticket, asset-effective services) 30 days holiday (at a 5-day week) and additional holidays (Heiligabend and New Year's Eve) High employer subsidy for occupational pensions with small own share Parttime Extensive and individual incorporation Business sports and fitness for special conditions Special payments on special occasions Up to 8 free tickets per season in the Barclays Arena 2 working days for social engagement as part of our corporate-citizenship program

We wish our colleagues who are full of ideas. And full of energy to put ideas into action. If you want to develop Barclays with your personal commitment, we are excited to meet you.

Contact person: Mai Dinh (+49 (0)176 993 567 74)

We appreciate people. Equal opportunities is important to us - regardless of age, gender, sexual orientation, physical impairment, religion and origin. JOBV1_EN