coffee perfect GmbH | Germany | 49xxx Osnabrück | Permanent position | Full time / Home office | Published since: 30.12.2025 on stepstone.de
Manager Customer Service (m/f/d)
coffee perfect is a “Hidden Champion” in the area of coffee, water and snack machines with over 300 employees in Germany, Austria and Denmark. Our focus is on the professional coffee supply of offices and businesses to let employees enjoy daily coffee in hundreds of variants. With over 25,000 customers and an international product range, we combine the best of the worlds Group and Mittelstand: An emerging, growing company with many opportunities paired with fast decision-making and high agility on the market. coffee perfect - beyond standard. Do you want to be part of a company that represents the highest quality standards in itself and its products? And you have a passion for coffee? Then we look for you as Manager Customer Service & Digital Sales! With your leadership and strategic view, you will ensure excellent service quality, motivated teams and efficient processes. They drive forward the digitalization and expansion of our sales activities, making an important contribution to the success of coffee perfect. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
General responsibility for the operational and strategic management of our Customer Center Leadership, motivation and further development of managers and employees Ensuring high accessibility and service quality through efficient management of teams Extension and expansion of tele-commerce and digital sales processes Responsibility for measures to increase customer satisfaction and retention Control of performance based on relevant KPIs and derivation of optimization measures. Close cooperation with sales, marketing and service for holistic customer experience Conception and implementation of process improvements and digitization initiatives
Completed commercial studies or comparable qualifications Multiannual leadership experience in a service- or sales-oriented environment (e.g. call center, sales service, tele-commerce or digital sales) Embossed customer orientation, analytical thinking and entrepreneurial understanding Joy of responsibility and willingness to design Experience in handling CRM systems and modern communication solutions Communication strength, empathy and joy of decision
Highlights Office or mobile work - the mixture you decide, weekly working time optional 35- or 40-hour week, optionally different models e.g. 4-day week, 31 days vacation, confidence working time, unlimited work contract Payment components individual payment development, annual bonus, commission options Open corporate culture Duz culture on all levels, flat hierarchies, casual clothing style, transparent communication, regular corporate events Personal Benefits mobile work possible, JobRad – option for leasing of two bikes, discount for fitness studio, discounts for employees incl. corporate benefits, grant for lunch, fruit basket and beverageflat, child emergency care Modern equipment Modern & air-conditioned office spaces in industrial design, ergonomic workplaces, state of the art hardware, high digitization standard (for holidays & travel costs), package service station at the location, free parking Personnel development regular feedback talks, promotion of talents in the form of career talks and preferential analyses Onboarding Individual integration plan, insight into all business areas, training of our systems Social benefits 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 - 3 -
Location
 | coffee perfect GmbH | |
| 49090 Osnabrück | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad