The Optica billing center Dr. Güldener GmbH is part of the Dr. Güldener Group. The group is a specialist in digital solutions and extensive services in the healthcare industry. Around 35,000 customers rely on our expertise. In the healing and auxiliary market as well as medical technology, we are active as Optica. We have developed into one of the leading accounting centres on the German market. For more than 50 years, we have relieved our customers of administrative tasks and offer a comprehensive range of simple handling, highest efficiency and absolute liquidity. Our sophisticated, high-quality services, in addition to our customer orientation and our powerful IT systems, form the basis of our long-term success. Would you like to be part of this success? We are looking for an immediate and full-time location in Stuttgart-Mitte Head of Customer Service (m/w/d)

Responsibility and coordination for the smooth and quality-oriented execution of the daily business of employees: telephone and written customer requests (over-product) Further development and digitalization: You rethink our customer experience and implement cross-departmental uniform communication standards Further development, training and coaching of employees e.g. products and complex case processing Staff deployment planning (including holiday planning) Participation in projects such as CRM / customer portal / telephone system Close cooperation with the departments Sales, Marketing, Support Industry Software and Staff Departments Professional and disciplinary leadership of employees Active cooperation in the operating daily business

You have at least 5 years of professional experience in managing a customer service, call center or customer support Guide strength: You like to take responsibility, are decision-making and communicate clearly, precise and motivating Technology competence: High affinity and experience in the use of digital solutions Analytical skills: You can interpret data and manage strategic decisions Conversion strength: You put your ideas and future images into practice for our customer service Customer and service orientation: You will always focus on the best customer experience and identify the existing processes and tools to increase efficiency Very good German knowledge in word and writing and a very good handling of the MS Office package complete your profile

Future-proof: With us you will find a crisis-proof job in the healthcare industry, accompanied by an attractive salary and occupational retirement Compatibility of private and professional life: Support in all situations of life is provided by our partner, the pme family service Career & Continuing Education: Very happy – we are happy if you are eager and have goals Team: We promote team cohesion through small and large events And as i-tippings: job ticket, employee discount, company doctor and precaution, fitness cooperation with Urban Sports Club and bicycle leasing JOBV1_EN