SIGNAL IDUNA Gruppe | Germany | 22xxx, 21xxx, 20xxx, 44xxx Hamburg, Dortmund | Permanent position | Full time / Home office | Published since: 02.03.2026 on stepstone.de
Conversational AI & CCaaS Engineer (m/f/d)
We change the insurance world and look for you to help shape the future. As one of the largest German insurers and financial service providers with headquarters in Hamburg and Dortmund, we have fundamentally transformed ourselves in recent years. Our modern and agile working world, in which we work in a centered manner, is characterized by openness and courage. We attach great importance to mutual appreciation and trust. We welcome diversity in all its facets and believe that different perspectives and experiences are crucial for innovation. Become part of our team, introduce your ideas and change the now with us. .
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Your tasks • Your profile • What we offer
Are you ready to reinvent communication with our customers? We design our next-generation voice portal – with intelligent AI, a modern CCaaS solution and the full performance of Google Cloud (GCP). As part of our agile squad you are more than just Engineer & Developer: You are an architect of a completely new service experience. If you want to bring your passion for cloud technologies into a strategically crucial project from the outset, you are right here. Your task: You unravel and build the scalable, future-proof architecture for our voice and customer chat solutions based on Google Cloud and a leading CCaaS platform You design and realize robust connectors to seamlessly connect the new platform to our core systems You implement AI-assisted voice agents and, together with our partner, tap the full potential of technology You develop the logic with which our Voice Agent autonomously solves customer requests by triggering actions directly in our systems You live DevOps. From implementation to automated testing to the CI/CD pipeline with Jenkins, you can ensure the quality and drive automation forward You take technical product responsibility, improve the code structure by refactoring and ensure first-class monitoring with tools such as Splunk and Grafana
have completed studies, an IT training or equivalent qualifications acquired in practice brings sound experience in the configuration and operation of cloud environments, ideally on the Google Cloud Platform (GCP) are versed in programming (preferably Python, Java, Spring) and in building microservices using REST APIs have practical experience with technologies such as Google Cloud Functions, Terraform, Splunk, Grafana and Gitlab consider Clean Code as a matter of course, live agile work, bring true team spirit and are motivated to work in new architectures and technologies
find modern spaces and areas that support your creative work you benefit from flexible working hours and can work on your mobile or office after consultation with your team you can easily combine your private life and work with a flexible working time model Lifelong learning is raised and further education belongs to everyday life share and share our knowledge you can develop your personality and knowledge in professional coaching and training supports your health management
Location
 | SIGNAL IDUNA Gruppe | |
| Hamburg, Dortmund | ||
| Germany |
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