Loyalty & CRM Manager (m/f/d)

Responsibility for central CRM, Loyalty and MarTech products including vision, roadmap, backlog pricing and end-to-end delivery Control of CRM, Loyalty and Promotional Projects and Translation of Technical Requirements in Scalable Technical Solutions Ensuring a stable end-to-end integration of promotional, loyalty and customer data processes across all relevant systems Control of integration between CRM, Loyalty and Promotional Platforms and the Filial and Cash Systems in close coordination with internal POS teams and external technology partners Analysis of technical dependencies, risks and potential for improvement to continuously develop the system landscape Responsibility for testing, test automation, release management and the successful introduction of new functions in productive operation Control of support processes, major incidents and business-critical operations based on relevant KPIs and service levels Leadership and coordination of internal teams, external service providers and international stakeholders as well as promotion of standardization and best practice sharing

Complete studies in the field of business information technology, computer science, business management or a comparable qualification Multiannual professional experience in the CRM, Loyalty, MarTech or Retail IT environment, ideally with product, project or solution ovnership Experience in controlling complex system landscapes and implementing end-to-end processes between CRM, Loyalty, POS, SAP and marketing systems Practical experience in agile working methods, requirements engineering, backlog management and prioritization and implementation of technical requirements Knowledge of test management, test automation, release management and quality assurance of complex IT solutions Outstanding analytical skills and experience in incident, service and stakeholders management High self-responsibility, structured functioning and the ability to convey technical and technical topics in a comprehensible manner Safe occurrence in dealing with internal disciplines, international stakeholders as well as external technology and implementation partners Very good knowledge of German and English in word and writing

Modern working environment: Working on the ALDI Nord Campus with open-space concept, operating restaurant, cafe, parent-child office and car park incl. e-store stations Work–Life-Balance: Flexible working hours and a hybrid working model with the possibility of proportional mobile work (up to 40%) and 30 holiday days (full time) Mobility: Free e-tanks at the ALDI Nord Campus, cost transfer of the German ticket or a ticket fee Healthcare & Prevention: In-house gym and gym collaborations Onboarding & Learning: Structured onboarding and a variety of possibilities for personal and professional development (e.g. ALDI Academy, eLearnings, etc.) Impact & Teampower: High level of design space and unbeatable team power in a powerful working environment salary & employee discount: Secure workplace at the inventor of the discount with an attractive salary and corporate benefits