Team Leader (f/m/d) Energy Industry / BPO / Customer Service

As a service provider for energy supply companies, we support our customers to drive the energy transition and digitization. Our BPO team (Business Process Outsourcing) is responsible for the efficient and professional handling of business processes in the energy industry. You like working at home office? No problem! Even though our name is Heidelberg, our 600 employees enjoy the freedom to work where they feel the most comfortable. Therefore we are looking for you to strengthen our BPO team (Location Essen) as Team Leader (w⁠/⁠m⁠/⁠d) Customer Service Full time, Germany

Your future responsibilities include various tasks: You take the professional leadership of a team of 10 to 20 employees You are the first contact person (w⁠/⁠m⁠/⁠d) for our clients and market partners You analyze performance indicators, identify optimization potentials and guide targeted measures to improve You coordinate cooperation with other departments to ensure a smooth and efficient service process You monitor compliance with our SLA processes You manage system tickets, prioritize enquiries and release order changes for processing You will review results from quality assurance, prioritised errors and further developments and accompany the implementation

You can identify yourself with our values – success orientation, quality, honesty, fairness and team spirit – and also recognize yourself in the following points? Then we look forward to your application! You bring at least two years of relevant experience in the energy industry (customer service) that is not more than a year behind You like to take responsibility and have experience in leadership – from deployment planning to the further development of individual team members You also have a completed commercial training e.g. B. to the office businessman/wife, industrial businessman/wife, merchant/wife in wholesale and foreign trade or a similar direction You feel safe in dealing with the current MS Office products, especially Excel You have a strong customer and service orientation, entrepreneurial thinking, sense of responsibility, and a safe occurrence and strong communication strength You describe yourself as flexible, reliable and solution-oriented You work efficiently and also have a high level of quality on your own work results

We focus on the human being – as a service provider for energy supply companies, we know that nothing is going without our employees. That's why we're ready for you: Your job security: From the start, you will receive an unlimited employment contract with us to secure your career in the long term. Your flexibility: With our flexible working time models you can free your working day, work in the home office across Germany and enjoy a balanced work-life balance Our Academy: Our hsag Academy offers you training, training and further training to continuously expand your skills Our Goodies for You: With us you will receive an employee-funded company pension scheme, a tax-free communication grant, corporate benefits, money premiums for our employee recommendation program, a grant to the German ticket as well as cross-site company celebrations - both online and on site Your wellbeing: We will provide you with operational health management, which will help you actively maintain your health and promote your mental well-being. With the WLP app you can expand your health knowledge, stay active and track your personal (sport) goals Our corporate culture: With us you will experience a co-existence that promotes self-responsibility, team spirit and direct feedback. We appreciate fast learning and the joy of implementation while working together as a team JOBV1_EN