Vonovia | Germany | 45xxx Essen | Full time / Home office | Published since: 01.04.2026 on stepstone.de
Trainee Customer Service - Essen (m/f/d)
As part of the housing group Vonovia SE, our commercial teams shape everyday life for over one million tenants: in about 540,000 apartments in Germany and the working day of our approximately 12,000 colleagues. Whether in IT, HR, customer service or management – people who organize, manage and take responsibility work here. Your work sets the basis for affordable living and reliable, sustainable development with us as a leading housing company. Whoever works with us is part of a strong community, in which mutual respect and an appreciation of one another really count. With us you have the opportunity to drive things forward. You can contribute and develop with your technical strengths – also with a view to future leadership responsibility. Performance is seen and recognized by us. In addition, your work is important – for our company and society. Come to Team Vonovia. V.ROCK IT. During our 24-month trainee program, which starts at the beginning of November 2026, you will get varied and responsible tasks from the outset. You'll get to know Vonovia from a variety of perspectives and go through different areas. The main location is our customer service location in Essen. For a period of about 3 months, you will be used in one of our locations throughout Germany. Our program is characterized by wide-ranging insights into the Dax 40 Group, high visibility in our management and a targeted preparation for a responsible position within our customer service. We guarantee a versatile program, up-to-date training and event offers as well as individual coaching and development talks. Your personal development is supported by mentors: inside the management. We offer you a structured onboarding with welcome dates, sponsorship program and competent contact persons:in the individual deployment stations. .
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Your tasks • Your profile • What we offer
In our customer service, all threads come together. Because you contribute with your work to making our more than a million tenants feel well-resolved with Vonovia. You are involved in a team of experienced professionals who help you master the daily challenges. You learn, grow, advance and actively shape your career. Working with the development of central customer service and service processes along the entire tenant journey Support in the analysis of customer concerns, service key figures and feedback data to derive potential for improvement Participation in optimization projects to increase customer satisfaction and service quality Insight into various areas of customer service. Support in the design and implementation of new service formats and digital solutions (e.g. self-service offers or digital communication) Cooperation on cross-departmental projects together with specialist areas such as management, IT or process management Preparation of analyses, presentations and decision bases for customer service managers Takeover of independent project tasks as part of the trainee program
You have a master's degree in real estate, BWL, VWL, economic law, communication or similar, or just before your degree, or alternatively you bring a Bachelor's degree with above-average success in the above-mentioned focal points plus two years of relevant professional experience. You could already gain practical experience from internships or student work activities, ideally in the real estate industry and/or other industries with intensive customer contact We require a safe handling of MS Office applications. Knowledge of data analysis is advantageous You are characterized by rapid understanding, analytical and solution-oriented thinking and high readiness to learn and are motivated to advance your own development You bring a high degree of self-initiative and sense of responsibility as well as a systematically structured approach with Embossed service understanding, team spirit and secure and binding appearance complete your profile
Security: A good chance of an indefinite contract after completion of the trainee program and a long-term perspective for a future-proof and dynamically growing employer Remuneration: Attractive salary package including voluntary social benefits, e.g. employees:internal share programme, occupational retirement, asset-effective benefits, 30 days leave per calendar year, variety of employee rebates Modern environment: Your workplace in our company headquarters is in a modern working environment incl. Staff:innencasino with coffee bar, free parking with e-store columns and a good ÖPNV and cycle path Flexibility: Flexible working hours with mobile work, free project apartment for use outside your main location Health: Offers for employees:internal health e.g. discounted gym fees, massages, flu protection vaccination, bicycle or e-bike grant via JobRad as well as regular employee events Not just a professional home: We will help you find your apartment within our stock, depending on availability, so you can arrive quickly and easily
Location
 | Vonovia | |
| 04109 Essen | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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