Working Student Composite Control with a Focus on Complaint and Quality Management

Welcome to BarmeniaGothaer Authentic. Really. Unadjusted. That's what we are. And so you can be with us at any time. As an insurance association on reciprocity, we have known for more than 200 years the strength and dynamics of Community cohesion. He still inspires us to go bravely new ways. Look forward to a mix of individual freedoms, diverse employer services and a strong community you can count on at any time. Now discover the job that suits you. Working student*in composite control with focus on complaint and quality management

You take over management of board, supervisory board and ombudsman complaints including their collection You also independently control the processing and assessment of escalation complaints by an independent management of correspondence and agreements with complaints and participating business areas You are responsible for the maintenance of capture and reporting tools In addition, you support the creation of analyses, statistics and PowerPoint presentations Last but not least, the coordination and cooperation of cross-sector topics also include your area of responsibility

You draw your attention through high reliability and careful, independent working You convince with a very good analytical mindset Ideally, you have fun in cross-disciplinary questions and work in the team You also have fluent knowledge of German and very good communication skills ( oral and written) You are currently studying law, business management or bringing comparable first practical experience in the processing (legal) correspondence with In addition, you bring knowledge in civil law, ideally in insurance contract law with Good knowledge of MS Office (Word, Excel, PowerPoint) complete your profile

BarmeniaGothaer-Mindset Living – Responsibility empowers, consequently strengthens, competence decides, wins together and thrills future Flexible working – Mobile working possible day by day and flexible working time Cross through the country – for you there is the German ticket for 23 euros a month Individual (further) development – multi-page training offerings with seminars, programs, network formats, language courses in German and English, training on the job or e-learnings Well supplied – operating restaurant, coffee bar, (online)sports and prevention offers, multiple excellent health management, employee assistance program, discounts on insurance products and purchasing benefits (e.g. estates via corporate benefits in online shops) More sustainable work and live – Active opportunities for co-design in sustainability management as well as bike leasing, e-tanks, car sharing parking, CO2 neutrality at the Cologne site All other benefits can be found here: https://karriere.gothaer.de/echt-gothaer/benefits/ JOBV1_EN