IT Service Operations Manager*in (w/m/d) - IT Service Digital Signature ''E-Signature''

Reference code: 13576 Company: TÜV Rheinland Service GmbH

We share the enthusiasm for forward-looking solutions with over 20,000 people around the globe. At TÜV Rheinland you can contribute your knowledge independently and continue to develop in person. We are a team of highly qualified experts who face responsible challenges to enrich life with valuable achievements. And we all love what we do. If you want to bring your talents in a meaningful way, you will come to TÜV Rheinland. Let us take advantage of these diverse possibilities and make ourselves together on new goals.

As IT Service Operations Managerin (w/m/d), you are responsible for the operation and further development of IT services in the field of digital signatures. They ensure high availability and performance of the service infrastructure. They monitor and report service-level appointments (SLAs). With your expertise, you are responsible for the continuous improvement of service processes according to ITIL standards. For our internal and external stakeholders, you are contact personin and coordinate and control service teams and external service providers. You are also responsible for risk management and implementation of security policies. Your responsibility lies in budget planning and control for the service area.

Complete study of computer science, business informatics or a comparable qualification Multiannual professional experience in service operations or IT service management Knowledge of digital signatures and related technologies is advantageous Embossed customer and service orientation ITIL certification is advantageous Very good knowledge of German and English in word and writing

Training offers - from coaching and mentoring programs to the 'Women ́s Network'. Employee talks - Regular exchange at eye level. Well insured - accident insurance, occupational disability insurance, discounted insurance. Health protection measures - occupational sports groups, seminars, precautionary measures and more. Benefits - discounts for employees, e.g. in the sports studio or when buying a car. JOBV1_EN