Vice President Service & Support (m/w/d)

With more than 1,600 customers, EPG is one of the world's leading providers of a comprehensive supply chain execution suite (EPG ONE) and offers WMS, WCS, WFM, TMS and voice solutions for optimising logistics processes. Logistics consulting, cloud services, managed services and logistics training at our own academy complete the comprehensive range of solutions offered by EPG.

As part of the continuous development of our EPG ONE Supply Chain Execution Suite, we also intensify the expansion of our service and support structures. In order to give this strategically important area a future-oriented orientation and provide our customers with consistently high reliability, we are looking for an experienced Vice President Service & Support (w/m/d). In detail, your tasks are as follows: You bear the strategic and operational responsibility for the entire service and support area for the EPG ONE Software Suite (WMS & MFC ). You develop and implement a growth strategy for our service business to sustainably increase sales and profitability (e.g. through maintenance contracts and premium support). You lead and develop an international team of support and service specialists. You ensure highest customer satisfaction through excellent service, proactive care and quick problem solution. You drive the digital transformation in service. You optimize the service processes to continuously improve reaction times and first-level fix rates. You are responsible for the budget, reporting and economic management of the entire service area. You report to the COO Global and represent the EPG confidently and confidently with our customers.

Complete technical studies (e.g. computer science, business informatics, engineering) or a comparable qualification. Multiannual, proven leadership experience in a service-pressed, technical environment, ideally in the software/IT environment (WMS, SCM, MES, etc.). In-depth understanding of service business models in the software industry and the management of profit/loss management (P&L). Strong affinity for digital service topics and the ability to put them into practice. Embossed customer orientation and excellent communicative skills, also in dealing with escalations. Entrepreneurial thinking, strong analytical skills and hands-on mentality. Readiness to travel and knowledge of German and English.

We believe that work can be fun and fit for life. And therefore, in addition to our colourful and talented team, the best customers and the most diverse projects and products, there are the following: Onboarding to arrive. Onboarding plan ahead so you know what's coming to you. Onboardingtag to get to know us better. And the onboarding phase in the field; so designed that you can arrive, understand and start as best as possible. Tasks to continue. Things move from day 1. That means giving responsibility and getting. Ideas can not only express, but be allowed to implement. And a personal development concept that fits individually - whether direction of leadership or expert. Working time and place? Flexible. Our sliding time model offers the flexibility that fits your work and your life. Of course, this also includes the possibility of working out of the home office. Together and culture? At eye level. Open feedback. Regular updates through our management. Solution-oriented An-A-Strang-Ziehen. And of course also get-together events like caring, the EPG Christmas party or our LAN party - to celebrate us and our successes. Now. For later. The occupational pension scheme (bAV) offers a good opportunity to provide care for the age. For this, we have a strong employer grant in today to make your morning as relaxed as possible. Move. To move long. Everyone has the opportunity to lease a JobRad. Or to train in our sports room. Better what in the team? Then the company race or an afternoon in the climbing forest offers itself. Industry of the present. And future. The world of logistics not only accompanies our everyday lives. It is also essential for a sustainable, liveable future. What does that mean? Much we can move together. The opportunity to make things better. And a safe workplace, also relevant for the future. And of course we have fruit basket and drinks. .