Teamleiter IT-Service-Management (m/w/d)

New ways to go. But never forget where you come from. Löwenstein Medical has been developing and producing innovative medical technology in Bad Ems for over 30 years. Today, the family-run company is one of the leading medical technology companies in the field of hospital and home care. The commitment of our employees and the high quality of our products ensure a high level of recognition for medical professionals and users. For our locations in Bad Ems and Hamburg we are looking for Projektmanagement (m/w/d)

Professional and disciplinary leadership of the IT service management team Harmonization of service-desk processes with the aim of providing the central IT services to users as much as possible Ensuring service provision including On-site support Operational control and continuous optimization of the implemented ITIL processes Responsibility for the ITIL, monitoring and reporting tools used Management of the IT Service Catalog Bringing innovative solutions and continuous optimization of IT service management services Advice to users, including at management level Expansion of the IT service management team Management of IT service providers and sustainable process and economic optimization of cooperation

Complete training, study or comparable qualification and extensive professional experience in IT service management High IT affinity, especially for the organization of IT service management Experience in the harmonisation of service-desk processes, in the development of IT service management services and in change management Excellent methodological knowledge and ideally knowledge in building IT service management structures and service desktop processes Design will, communication skills and user orientation Safe and binding occurrence

Family enterprises with flat hierarchies and short decision-making paths Crisis-proof workplace Social benefits (social benefits, social benefits) Grant to the daycare centre Corporate Benefits JobRad Special leave JOBV1_EN