Major Incident Manager (m/f/d)

As one of the largest banking IT service providers and digitization partners in Europe, we are the driver of digitalization within the Sparkassen financial group. With more than 5,000 employees at 3 locations, we make digital banking of today efficient and develop smart financial services of tomorrow. We offer a wide range of tasks in which individual strengths can be excellently introduced. Whether it's app development, network technologies and server operation or consulting, training and support – we have every one of them to call! As a specialist:in or as a generalist:in. Everything with best career opportunities, lots of space for personal development and numerous benefits. For the organization unit EuB-Management we are looking for the next possible appointment for the Hanover or Münster site Projektmanager (m/w/d) Note: The department is represented only with employees at Hannover Ensuring the stable production environment and the highest availability of our services in fi is the central objective of our EuB management department. As a key player in this process, our 17-member team of experts, consisting of operational managers (BV) and escalation and notification coordinators (EuBK). We are in use 24/7 to meet the requirements. We consistently follow the motto: ''The working service for our customers is the pivot and pivot point'' - a philosophy that forms the basis of our daily work.

Coordination and support in serious and potentially serious disturbances (Major Incidents) to ensure smooth operation Introduction of appropriate emergency measures for rapid service recovery and ensuring internal communication in accordance with the EuB procedure Heading of conferences and “round tables” (focus) and documentation of results Participation in task forces for long-term and large-scale disturbances as well as the adoption of problem manager tasks Defining the EuB classification based on current findings and providing technical inputs for customer communication Creation and dispatch of internal notifications and documentation after service recovery for continuous quality improvement Support for releases and in case of need of the operator (BV) and act as direct contact for the FI-TS MoD

Completed study or commercial / IT technical training 2-3 years of professional experience (ideally in IT production environment) Confidence and commitment in dealing with complex challenges Rapid opinion and reaction capacity Passion for excellent customer service Very good German language skills Embossed team skills and social competence in dealing with various interlocutors

In addition to flexible working hours, discounted job tickets or the possibility to work on mobile, we offer you a lot more: Pension provision Accessibility Industrial sports Family service Company events Flexible working hours Mobile work Job ticket Canteen Contract Education Fitness promotion We offer you an attractive remuneration based on your qualification as well as your relevant, practical experience. .