Architect Service Hub (m/f/d)

Consulting our customers on solutions in the field of IT services and IT outsourcing Cooperation and coordination with colleagues from the fields such as network, workplace, etc. to further optimise our infrastructures and our customers Identification, processing of customer requirements and creating solutions proposals in cooperation with sales Presenting sophisticated solutions on C-level Participation in workshops and technology days Ensuring our service quality in the area of customer SLAs with the employees involved Incident, Problem, Change, etc.) as part of the Device & Customer Lifecycles Perform service and project reviews to the customer and control or Participation in the internal and external meetings relevant to the performance Responsible for the operational and continuous development of existing services (Life Cycle) Professional leadership of a team of up to 10 employees Authorization and documentation of all changes in the IT infrastructure and its components (Configurations Items)

Study of Computer Science/Economic Informatics or completed IT specialist training Multiannual professional experience in planning, design and further development of complex IT environments and corresponding IT projects Experience in Managed Services, Outsourcing Projects and Service Management (ITIL desirable) Solid knowledge in Datacenter-IT Server, Storage, Network and Hybrid IT Experience in the professional management and control of hybrid teams (Remote & Onsite) Analytical skills, abstraction ability and strong strategy competence High self-initiative as well as independent, systematic and careful working with strong customer orientation Self-responsive action as well as pronounced communication and team skills High Innovation Power and Result OrientationGood understanding and ability to independently analyze complex relationships Strategic development of Key Accounts in cooperation with Key Account Management Very good knowledge of German in word and writing and at least technical knowledge of English

Flexible working hours and mobile office in coordination with the supervisor Discounts thanks to the “Corporate Benefits” portal Bike leasing Free drinks & fruit Further training Employee events