apoDirect GmbH | Germany | 40xxx Düsseldorf | Permanent position | Full time / Home office | Published since: 02.04.2026 on stepstone.de
Digital Customer Care Consultant (m/f/d)
Work for the largest bank for all academic medical professionals in Germany.
We, the apoDirect, are a subsidiary of the Deutsche Apotheker- und Ärztebank and create a trusting and professional customer experience for the over 400,000 customers of apoBank every day.
As the first contact person we offer excellent, fall-close service, direct support and individual advice on the phone, by e-mail, chat or videocalls.
We live modern banking out of conviction! Start your career and become part of our success story in the future market health!
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Your tasks • Your profile • What we offer
Work for the largest bank for all academic medical professionals in Germany.
We, the apoDirect, are a subsidiary of the Deutsche Apotheker- und Ärztebank and create a trusting and professional customer experience for the over 400,000 customers of apoBank every day.
As the first contact person we offer excellent, fall-close service, direct support and individual advice on the phone, by e-mail, chat or videocalls.
We live modern banking out of conviction! Start your career and become part of our success story in the future market health!
As a consultant for digital customer support (m/w/d), you are the first contact point for our customers in digital banking. You advise financial topics holistically – by phone, video or e-mail – and provide individual, digital advice that creates trust. You actively gain new customers and accompany them in key financial decisions – from account opening to credits to securities and business start-ups. You focus on high-quality consulting and digital services – without cold acquisition. With your know-how, you can provide efficient, digital and fall-closing advice and give our customers orientation in the complex healthcare market. If you need further consulting, you will remain the reliable interface and make contact with our specialists in the branch.
You already have experience in the financial industry or a commercial training – both are welcome. Loans, building finances, securities, security and precautions will raise your interest. For the peculiarities of apoBank we make you fit – with an intense onboarding and practical experience. You are happy to inspire our exclusive clientele by phone, video or email with your open way. Teamwork is of course for you. You are strong in communication and sales, can convey complex information clearly and understandably and listen actively. Patience and empathy characterize you.
Fair Remuneration & Benefits: Supplements, Special Payments, Older Care and Employee Discounts Work-Life-Balance: flexible working time models, special holidays & mobile work Individual development: 4 weeks full-time training for full payment & development programmes for the professional and managerial career Health promotion: modern office equipment, sports events & urban sports benefits Teamspirit: Collaboration at eye level, joint celebrations & after-work offers
Location
 | apoDirect GmbH | |
| 40468 Düsseldorf | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad