Customer service representative (m/w/d) for the home emergency call in part-time - also in lateral entry

You want to be socially active and support people in need of help? At the same time, you want to make money? Excellent! Become part of our team in Rheinbach and get involved. With the Malteser Hausnotruf you can quickly and easily request help at the touch of a button. The small, handy device can be worn as an emergency wrist strap or as a necklace if desired. In this way, we enable older and needy people to live safely in their familiar environment. At the closest possible time, we are looking for customer service (m/w/d) for the home emergency call in parttime. As a customer manager (m/w/d) you have a good feeling for our customers (m/w/d) and are for them a contact person around the home emergency call directly at their home. You expect a great task in which you can make the support of needy people your profession. We look forward to your application!

You are sensitive and advises our customers (m/w/d), closes contracts and installs the home emergency device on site You coordinate with the team from the emergency call center You explain the functions of the device to our customers (m/w/d) and perform test calls together with them You take over social background services a few days a month You like to take responsibility for the tasks that arise in your daily work You document your work and submit the customer data in the tablet You carry out minor repairs in technical malfunctions and wait the equipment

Your heart beats for customer contact: customer and service orientation are your strengths. You listen to people and have an open ear for their worries You can be used flexibly in the call service every day You have a technical understanding in the field of telecommunications and knowledge in handling MS-Office You have a class B car license

An attractive and responsible activity in part-time, first limited for 1 year A performance-oriented, collective remuneration according to AVR-Caritas Christmas allowance and holiday allowance, as well as a child allowance 30 days holiday per year (at a 5-day week) as well as an additional working week available Increase in sick leave for up to 6 months In addition, an employee-funded, occupational pension scheme at the Rheinische Additionalversorgungskasse (RZVK) Professional and personal training opportunities, including our Malteser Academy Regular, individual support talks Offers for occupational health promotion Discounts and vouchers in the benefit portal for Malteser The possibility to obtain a job-created Germany Ticket Various corporate fitness offers Great team events and celebrations JOBV1_EN