Quality Technician - Complaint Management / ISO 9001 (m/f/d)

A 35-hour full-time week You process and analyze customer complaints in the electrotechnical and non-electrotechnical environment You carry out structured causes analyses, such as 5-why, Ishikawa or 8D You develop and follow corrective and preventive measures You're reviewing fault images technically in cooperation with development, production and service You create and maintain complaint reports and communicate with internal disciplines and customers: You support the quality processes along the entire product lifecycle and are actively working on improving operational quality standards and systems

You have a completed technical training, for example as an electronic, mechatronic, or industrial electrician (m/w/d) or are technicians, master (m/w/d) in the electrotechnical field You have professional experience in quality (at least 1-2 years), ideally in the processing of complaints You have knowledge of common quality methods and standard requirements, such as ISO 9001 You work analytically and structured You are safe in handling MS Office; Experience with CAQ systems is advantageous You are team-ready, strong communication and are customer-oriented You have very good knowledge of German (English are desirable)

A modern, high-quality workplace 35 hours full-time week 30 days Varied tasks and good development perspectives An attractive performance-oriented payment according to ERA-Tarif Baden-Württemberg Christmas and holiday allowances and occupational pensions Extensive training measures (internal and external) Connectivity in a strong team Assessment and support in your further professional development