Stadtwerke Oerlinghausen GmbH | Germany | 33xxx Oerlinghausen | Permanent position | Full time | Published since: 20.04.2026 on stepstone.de
Team Leader Customer Service (m/f/d)
The municipal works of Oerlinghausen – For us. For the region. For the future. As a municipal utility company, we supply around 17,000 inhabitants:inside, actively shape the energy transition and make the municipal works fit for the future. The focus is on sustainable electricity and heat generation, innovative services and digital solutions. Our company is consistently driving the expansion of electricity networks to enable the mobility and heat transfer. The continuous development of our environmentally friendly electricity and district heating generation is a central part of the energy transition. With sustainable technologies and a strong focus on efficiency and climate protection, we actively shape the future of energy supply in Oerlinghausen. As a modern municipal service provider, we also take responsibility for wastewater disposal, the operation of the local baths and public transport – and thus make an important contribution to the quality of life in our city. You want to shape the future instead of just manage it? Then come to us! As a complement to our team in the commercial sector, we are looking for a team management for customer consulting (m/w/d). .
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Your tasks • Your profile • What we offer
Professional and disciplinary leadership of the team of customer consulting Ensuring customer-oriented, high-quality advice (personal, telephone and digital) on all products and services and technical questions Close cooperation with internal departments (in particular sales/marketing, accounting and technology) Active complaint management and ensuring solution-oriented customer communication Responsive support of customers with payment residues and open claims, including clarification of open facts and development of suitable solutions Support for annual consumption and daily business accounting Development and introduction of a digital customer service concept Development, control and monitoring of service and quality indicators Participation in customer service and digitalization projects Ggfs. Acquisition of other tasks
Completed commercial training, ideally with additional qualification in the field of energy, sales or customer management Multiannual professional experience in customer consulting or customer service, ideal in the energy industry Experience with software applications relevant to customer consulting (ideally Business Central, Wilken Energy) Safe handling of MS Office applications First leadership experience is desirable Safe and precise expression in word and writing Embossed customer orientation and service understanding High social competence, empathy, team capacity and capacity for constructive conflict resolution High level of responsibility, decision-making and enforcement
An unlimited full-time job with flexible working hours Flat hierarchies, short decision-making paths and an open, value-adding corporate culture at eye level. Plenty of design space and varied tasks with real impact. An attractive remuneration according to TV-V including 13th monthly salary. 30 days leave, occupational pensions, continuing training, benefits in kind, job bike and e-leaving opportunities at work. A safe workplace in a modern municipal company with tradition and future And... you're driving the energy transition in a great team, making sure that our future becomes a little more sustainable. Further information and an overview of our additional services for our employees can be found here. .
Location
 | Stadtwerke Oerlinghausen GmbH | |
| 33813 Oerlinghausen | ||
| Germany |
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