Inside Sales Manager - Customer Service & Business Development for TOOLOVA (m/f/d)

Tasks Care for customers You are on the phone and by email the first address for product questions, prices, availability and invoice clarifications. You'll start offerings, go ahead and stay until a decision is made. Customer relations are your own initiative and personal level. Control orders You take orders from the order to the delivery and keep in mind every process. You coordinate individualized orders in the house: piece lists, assembly, lasering, handles, labels and packaging – closely coordinated with bearings, purchasing and manufacturing. You co-ordinate delivery dates binding, secure and inform customers in case of deviations proactively about solutions. Support the team You support customer projects from the first request to the sampling and serial delivery. You carry out administrative tasks relating to sales and projects – such as scheduling of appointments and visits or the care of customer and article master data, as well as complaint management.

Qualifications Requirements Complete training: commercial or technical (e.g. wholesale and foreign trade, industry, electrical engineering) or a comparable qualification. B2B experience: You have already worked for several years in the sales service, in order processing or in customer support – with business customers, not in the end customer business. Technical products: You have certified, physical products and can translate technical properties into customer benefits. Digital competence: You work with ERP or ERP Commodity Management Systems and MS Office are happy to incorporate you into new technologies and AI-based tools. Language: Very good German in word and writing; good English for mails and phone calls with international customers. How to Work You can use people: You like to phone, listen and find a good wire to everyone. You work akkurat: You better check once more than to say something unaudited – and you know where the mistakes happen in the process. Independent and structured mode of operation: You know what to do next, work tasks reliably and keeps track of multiple parallel processes.

Benefits A brand with substance: test winner tools, 10 years manufacturer warranty – a product you can stand behind. Comprehensive incorporation: Product training directly from the direction of our tool business – decades of experience that will be shared. A small, warm team: duz culture, direct wire to management, space for your own ideas. Perspective: Who wants, continues to grow here – towards customer development, projects or more responsibility in the tool business. Security & fair remuneration: unlimited employment, fair fixed plus bonus model. Regular working hours: flexible, without shift and weekend work. Equipment & Extras: Service Handy, Tank Card, Operational Care and the EMC-Jobrad (also for partners). Sounds like you? Then we look forward to meeting you! Apply directly – with your CV and like a few short sentences to you, or just call when you want to learn more. That's the way Within a few days, we'll report for a first meeting. If chemistry is true, we invite you to a day of knowledge to Dorsten. On the same day, we will give you a first feedback – and, if everything fits, a contract offer in time. Your contact person Stefanie Nagy Recruiting E-M-C-direct GmbH & Co. KG Salierweg 14 | 46286 Dorsten