Head of Customer Advisory Service Citizens' Office (m/f/d)

Active design of the orientation and operational management of the Ombudsman as part of the leadership team Professional and disciplinary leadership of a dedicated team of around 15 employees Management of the customer company in close cooperation with other property managers with a view to matching resource planning, optimal waiting times and highest citizens' satisfaction Continuous analysis, design and optimization of internal, customer-oriented processes to increase efficiency and quality Conception and implementation of new digital services and processes for the further development of digitalization Promoting and developing employees through regular feedback talks, individual development goals and opportunities for professional and personal development Take over the management of projects or active participation in projects for the further development of the Citizens' Office

Completed career training of the superior service of the general administration (completed study to the graduate administrator or Bachelor of Arts – Public Administration) or completed administrative, economic, legal or business studies (FH Diploma/Bachelor) or a comparable, relevant field of study Experience in the environment of a citizen's office or comparable knowledge-intensive administration is advantageous High interest in legal, technical and technical developments in the civil office sector Knowledge and initial experience in the digitization of processes and/or project management are desirable to successfully shape our future projects High commitment, joy of decision and an independent and solution-oriented way of working Safe and binding appearance and joy in working with people ability and willingness to implement a cooperative leadership; first experience in managing or controlling teams is also desirable High communication, information and motivation Intercultural competence and gender competence

A secure, versatile and mobile workplace in a central location 30 days holiday plus a family day and additional work-free days (24.12. and 31.12.) Entrance fee from € 60,700 per year or a fair and transparent remuneration according to TVöD 11 / A 12 HBesO 39 or 41 hours per week with flexible working time (time recording with sliding time account) so that the job fits to life A full-time job, which is also part of it Free job ticket (total RMV area including takeaway) Bicycle leasing, secured bicycle parking and showers in the town hall Occupational pension at ZVK Darmstadt Development promotion through internal and external training opportunities and a variety of measures for good management culture Health management for physical and mental well-being Attractive discount platforms Professional integration and work in an open-minded and successful team Support in housing and kita field search An open-minded working culture that reflects in daily coexistence and our solution-oriented action Free membership in the City Library