SAP Service Delivery Manager - Taking responsibility for customers instead of processing tickets (m/f/d)

If you think work is the same for all IT advice. Free your mind! At mindsquare it's about more: more claim, more impact, more you. You can't just get down here somewhere. You will become part of a unique community that calls for, promotes and celebrates you. Anyone who joins us develops – professional, personal & human. Because average is not an option. Free your mind @mindsquare! Start: By arrangement, the sooner, the better Position: Full time (40 hours) Area: IT consulting | IT consulting | Business Unit IT for Production & Logistics Location: Remote, hybrid or on site with the customer Your environment “Service sounds like a ticket queue for you? Here you take responsibility for your own customers and accompany projects along the entire supply chain, from purchasing to production and logistics to sales. You are the first respondent, usually attends several customers in parallel and develop them over years The core is consulting, not processing: You run workshops, go out to the customer and openly address where he can continue, new SAP functions, better processes, the next step. Thus, a real growth customer becomes a real growth customer. Daily business and tickets belong to it, but are just the foundation. And the freedoms are real, not a flea bingo. You are responsible for your own customer budget, decide yourself how to enter and who you are going to do it, and plan your resources on your own, right up to the question of who from the team does when for your customer. Your tasks You get your own customers and the free space to really guide them, professional, economic and quality. This means: Your customer, your handwriting. You accompany your projects across the entire supply chain, from shopping to sales, and think in its business instead of in individual modules. You have the reins in your hand. SLAs, budget, quality, and seriously the escalation run over your table, not over three departments. You let customers grow. You realize where new services, modules or projects are created, and build collaboration for years, a success you can see directly. You put your team together. You decide which specialists will prepare when for your customer, and make exactly the setup he really needs. You're trying to determine how care looks. You run the workshops, are on site when it counts, and get project implementation, technology consulting or management specifically when you need them. You help others get better. Younger consultants grow with you, and you build a team with which you really move. And the daily business including tickets? It's just the foundation. Your real lever is advice and proximity to the customer. Your Benefits You work with friends. mindsquare is your complete package of sophisticated SAP projects, strong colleagues and Benefits that really count in everyday life: Transparent salary model without bonus competitions. In this role you get a fixed annual salary. We discuss the specific level openly and transparently in the application process. Flexibility that deserves its name. Remote, hybrid or customer. You decide this together with your team. For joint working days in Co-Working-Spaces we take over the costs of work, arrival and accommodation. AI as a strategic orientation. No buzzword, but own customer segment and own R&E. You work where the future of IT consulting is created. Development that fits you. A personal mentor as a professional and personal savings partner, monthly development talks and a transparent career model to your goals. Feedback is our everyday life. Projects across industries and enterprise sizes keep your learning curve steep, even with experience. Close rather than anonymity. Maximum 6 persons per guide force. With us, “Bring yourself instead of elbow. Count your ideas. Your start: intensive onboarding with a clear incorporation plan and a value workshop at one of our founders. Benefits that count in everyday life. Free choice of vehicle: company car economical or athletic or yet the job wheel. In addition, occupational pensions as well as sports and health services including psychological advice and relaxation room. Sabbatical models from a few weeks to several months. And a real community with events and travels. Here is more information about our Benefits Your profile You want to advise customers not only professionally, but as a whole are responsible, economically, qualitatively, in the control. It suits you if you: at least 3 years in external SAP consulting around the supply chain and know how projects and services really run at the customer, have already taken responsibility for customers who go beyond pure specialist topics, such as SLAs, Budget, Escalations or Account Building, are an organizational talent: plan resources, coordinate specialists and keep several customers under control irritates you, sits in the saddle professionally (at least one module made of MM, SD, QM, PP) to control at eye level and to escalate in serious cases, speaks German at least on C1 level and is ready for your self-set customer appointments. If you just want to run and run tickets, you won't be happy here. Anyone who wants to control, expand and grow their own customers already. Join now and go with us towards IT elite Our mission is clear: we become the first address for digital excellence. An elite claim? Definitely. But that's exactly what we stand for. We all take the pleasure of this way to the top. Because average is not an option: Free your mind @mindsquare! Any questions? Your contact person: Timm Funke, HR Manager Email: t.funke@mindsquare.de Tel.: 0521 - 560 6450