Team Lead Credit Service & Inventory Management (f/m/div)

Do you like to work authentically at the level of human beings? Then come to us! We, the Sparda-Bank Berlin with approx. 800 colleagues are working as a cooperative bank in and for the East of Germany. For our 460,000 private customers we are all working on creating positive customer experiences every day. Our actions and contact points always depend on the needs of our customers. Banking for, with and from people! For our market service section we are looking for you as Team Lead Kreditservice & Stock Management (w/m/div) up to 60% remote possible

You guide the team professionally and continuously develop it to ensure a service- and customer-centric orientation along the customer journey. With your focus on customer satisfaction and quality, you control the tasks efficiently and in a solution-oriented manner, actively ensuring the necessary balance between regulatory and customer satisfaction and introducing your conflict competence. You ensure that all relevant regulatory, legal and internal requirements are complied with – always with the aim of guaranteeing transparency, security and confidence for customers and partners. You coordinate and guide the team in the processing of individual customer requests and ensure that You are professionally solved. If necessary, you can specifically support in the complex operating business, in particular in customer-focused credit analysis and processing. You coordinate all the service requests that arise during a life cycle of construction financing: Support of current borrowings such as special withdrawals or contract changes Ensuring continuous loan account maintenance Processing of collateral and object-specific services

You design and develop meaningful reports to manage credit commitments and continuously improve them. develop and optimize technical concepts continuously; you actively shape and implement efficient, customer-centric processes and processes – including in the context of special tasks. You conduct projects and work actively to create future-oriented and pragmatic solutions. You convince stakeholders at all levels and enter strong and binding with respect to internal specialist areas, executives and external service providers. You are facilitating meetings and workshops and provide clear communication and stringent follow-up of measures even in challenging situations.

You have successfully completed a bank training or a study of economics with a focus on finance. Your multi-annual professional experience as well as your holistic process experiences in the credit sector are yours. In addition, you have further knowledge in adjacent subject areas. You bring well-founded knowledge and experience in credit assessment and collateral assessment and are also experienced in dealing with risk early detection. Ideally, you have already successfully implemented measures for process or service improvement. You bring leadership experience through professional leadership of employees in a dynamic environment. Decision strength, sense of responsibility and enforcement combined with high service orientation as well as pronounced conflict competence are the key to you. You have a strong analytical thinking, deep process understanding and the ability to analyze complex issues in a structured manner and develop sustainable solutions. With the MS Office panel you go routined and professional.

Flexibility Mobile work ● Flexible working hours of 6-22 h (Mo-Fr) ● Full time corresponds to a 35-hour week ● Slide time account ● Long-term account ● 30 days vacation and free on 24.12. & 31.12. Culture and values Duz Culture ● New Work ● No Dresscode ● Teamwork and Networking ● Mute and Fun on Development ● Clear Value Design ● #WeSindAnders salary and benefits in-house collective agreement ● 13. salary ● occupational retirement provision ● asset-effective services ● holiday and leisure offers ● 50 € monthly benefit budget via the Probonio app – for what is important to you ● employee discounts at approx. 800 Companies ● Discounts for our banking products and the affiliate Health and development Sparda Scholarship ● Leadership Talente Program ● Ambassadors Programme for Mental Health ● Operational Health Management

Our cooperation: We guarantee you an intense incorporation. Through weekly team-jour fixes, we ensure continuous exchange and networking with each other. We are in contact with our stakeholders as well as with each other both virtually and in presence. This gives you flexibility in choosing your job. .