Assistant Front Office Manager

You already have several years of experience in a similar position or as a shift manager and are now ready for the next career step? We offer you a supportive and motivating environment and look forward to you! You are carefully and carefully incorporated and get to know all departments. In the absence of the Front Office Manager, you are responsible for the management of the Front Office and the Conciergerie You support the operational processes on the entire front office You actively work in the layers and ensure a smooth process You organize the workflows of the Front Office Team You are a competent contact person for our guests and your colleagues You are co-responsible for the planning/planning plan Their strengths are performing trainings, promoting the team and recognizing training needs You are involved in the recruitment processes at the front office and the conciergerie as well as in the employee talks You accompany and support employees in up and cross-selling You monitor compliance with “Leading Hotels of the World” standards You accompany projects and help you succeed with creative ideas active participation in the shifts and ensuring a smooth workflow while maintaining all company and service standards individual care of our guests before, during and after stay professional handling of incoming guest complaints and ensuring customer satisfaction Ensuring effective communication with all other departments of the hotel

a completed training in the hotel industry organised and structured working methods You will find the standards to make life easier a charming and open personality good linguistic knowledge (German, English) Flexibility, loadability and reliability and readiness Commitment, team skills and joy at the job safe handling of a hotel software, ideally Suite 8, as well as the popular MS Office programs We love surprises! That is why we are looking for people who meet about 50% of all “requirements”. Surprise us with the other 50%! For us, your personality & motivation is especially important.

38-hour week we start with 28 holiday days minute working time recording BVG ticket fee of 25,00€ per month Bonus for successful employee recommendations of up to 1,000,00€ Investment in the context of asset-effective performance Family & Friends Rats if you want to visit your loved ones in Berlin healthy and balanced meals in our staff restaurant (by a personal cook) including a selection of free personal drinks (hot and cold) Team events and off-sites a successful and experienced management team that advises and accompanies you in your development and plans your personal development and career planning through numerous comprehensive internal and external training programs together with you annual feedback talk including training and training measures with training financing free cleaning of uniform more Benefits / Discounts in local shops as well as directly with us in the house Benefits for worldwide hotel stays within the framework of co-operating employees – Booking platforms a challenging activity in a renowned, privately run hotel belonging to the ''The Leading Hotel of the World''