Head of Department in Customer Service (m/f/d)

For our location in Marburg we are looking for a:n

YOU KNOW WHAT WHAT? WE BEE THE GREAT CHANCEN FOR SOLUTION FINDER. Welcome to the Customer Service & Strategy Post & Package (P&P) division of DHL Group. We are the post for Germany. People at P&P combine special passions: We think positively, find solutions, shape changes and take responsibility. With letters and packages we connect people and improve their lives. P&P is growing with new tasks for positively thinking enthusiasts:in. This is your chance! Deutsche Post Customer Service Center GmbH (DP CSC) is a wholly owned subsidiary of Deutsche Post AG and provides customer service for the P & P division. What we offer you: Extra-tariff compensation (basic salary plus variable bonus) Employee-friendly time recording model Leasing of e-bikes for private use possible Corporate Benefits (reductions from various providers, e.g. online trading, travel, mobile...) Further development possibilities Possibility to participate in the attractive group pension pensions or pension provision with employer grant Free social consultation in all situations These challenges await you: Implementation of the results Management (Entrepreneurial Objectives) Coordination and further development of the teams Personnel management of team leaders and agents (technical and disciplinary) Efficient management of the department's work orders Participation in the implementation of new services in cooperation with the Service Project Manager Cost responsibility for the department Operational customer support Ensuring service delivery according to defined quantitative and qualitative indicators along the entire process chain from quantity planning to service production to billing and service documentation Analysis of service key figures and realization of optimization potentials Close cooperation with investigative authorities (e.g. police, prosecution) in the clarification of confidential matters Experiences, skills & talents we are looking for: Excellent customer service know-how (at least 3 years) Entrepreneurial and commercial thinking Experience in managing employees High customer orientation and flexibility Multi-annual industry experience High level of fingertips and discretion as well as responsible handling of sensitive and confidential issues Safe handling of customers High mobility, willingness to travel Willingness to in-house/extra-company training Your contact person: Questions will be answered by Cord von der Lancken unter Cord.von-der-Lancken@deutschepost.de. Have we made you curious? Then please apply with your complete documents (letter, resume, certificates) as well as specifying your salary presentation and your earliest possible entry date online. To do this, simply click the button “Apply”. For more information, see de.dpdhl.jobs. We look forward to your application.

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