Employee in the Customer Service Center (m/f/d)

Company description

The Volksbank Schwarzwald-Donau-Neckar eG is an economically very successful, cooperatively organized bank. With years of experience in the financial world and a balance sheet total of 2.7 billion. We are a reliable partner for our customers. Thanks to our 375 dedicated employees, we place great emphasis on customer proximity, personal advice and individual solutions. Our successes are based on trust, transparency and long-term relationships. We also offer attractive career opportunities and invest in the individual training and training of our employees to ensure that You always have the current knowledge and can work in a supporting team. In our customer service center we ensure that our customers receive competent support at any time. Our team is the first contact point for inquiries and concerns about our products and services. We process inbound requests where our customers are proactively contacting us, as well as outbound activities where we are actively approaching our customers to inform them about new offers and services. A special feature of our customer service center is the variety of different working time models we can offer. Our employees have the flexibility to adapt their working hours to personal needs and living conditions, creating a modern and attractive working environment. With a growth-oriented and service-oriented approach, we are helping our customers with financial decisions and helping to solve their concerns. Communication and empathy are essential components of our daily work to build a trusting relationship with our customers.

Your tasks: Customer support: You are trusting to our customers, whether via phone, chat or VR-SISy, and take care of consulting activities Date management: You plan specific dates for our consultants and thus make a valuable contribution to the implementation of our market strategy Innovation contribution: You bring your own ideas and suggestions to continuously increase customer satisfaction and expand our services

Your profile: successfully completed banking training ideally you have first experience in customer consulting or a comparable qualification You are characterized by a pronounced customer and service orientation Knowledge of Lotus Notes, online media and online banking would be beneficial

We offer: 39 hours week + attractive sliding time control mobile work in many areas Lifetime account Business bike occupational pension provision with employer grant operational health management future-proof workplace Employee conditions, including for affiliates Employee events individual support of your professional development

Contact person: Benedikta Stärk, Tel.: 07461/707-1334

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