Customer Service Administrator First Level Support CX (m/f/d)

From food packaging to plastic recycling. Our vacuum and overpressure solutions can be found in all areas of life and industry. As part of the international Busch Group, Busch Vacuum Solutions is the standard for a variety of industries, such as food, chemistry and plastics. Flat hierarchies and short decision-making paths characterize us. Come to our team with 8,000 employees in 44 countries worldwide. Take responsibility. Design the vacuum world of the future with us. Customer Service Administrator First Level Support CX (m/w/d)

You are the first contact for our customers and the link to our organization Technical and commercial customer requests are qualified to enable the competent department to solve them in a competent and timely manner. Simple and frequently occurring requests solve You yourself With pleasure, you will phone with customers to understand their concerns and build long-term customer relationships Together with your colleagues, you take responsibility for the coverage of telephone service times You work closely and in partnership with various internal departments as well as our production companies to inspire our customers You recognize and anticipate current and potential needs to surpass customer expectations With your experience from direct customer contact, you can continuously develop existing processes Customer-related information is collected and reflected in our CRM system SAP C4/Hana

Successfully completed technical or commercial training forms the basis of your qualification You already have professional experience in customer support, customer acquisition, sales, customer service or similar areas with Customer orientation is your heart, and you understand the needs and expectations of your customers As a contact-loving and committed person, you are looking for direct contact with the customer and enjoy new challenges A structured way of working, a high degree of self-initiative and fun to work with professionals from different areas With MS Office you work safely, and knowledge in SAP S4/Hana and CRM SAP C4/Hana are beneficial You speak German, can express yourself well in writing and have good English skills Technical topics awaken your interest and motivate you

Task area: Varied and challenging Working hours: Flexible design of daily working hours Culture: Open corporate culture with flat hierarchies and space for innovative ideas Employer: Working in a future-proof industry, in a great team and family operating climate Onboarding: Intensive integration with product training and personal support Development: Various perspectives and possibilities for development And much more: 30 days vacation, JobRad, Corporate Benefits, Sports Events, Occupational retirement, asset-effective services,