Field Service Manager:in Packstation, Multichannel Sales Branch, Bonn (m/f/d)

(m/w/d), Full-time, Unlimited, Location: Bonn With more than 17,000 automated packaging and postal stations, we operate one of the largest technical networks in public space in Germany – and we develop it consistently. Our goal: maximum availability, high customer satisfaction and a highly automated service operation. We are looking for a Field Service Manager, who understands technology, uses data and actively shapes service processes. You take responsibility for the stable operation of our network and develop together with us the next generation of service – from classic field service to data-driven AI-based smart maintenance. Your tasks You are responsible for the technical availability of the packaging and postal stations. Priority and control of faults and repairs. Transparency over the operating state and ensuring that critical failures are quickly resolved You control external service providers for maintenance, repair and cleaning. Determine and maintain SLAs (e.g. reaction time, first-time fix rate) and regular performance assessments. deriving concrete measures and escalation in target deviations You work with operating and service data and guide improvements. Evaluation of disturbances, tickets, transit times and spare parts consumption for identifying problem accumulations and potential for improvement You connect the teams of service organization, development and suppliers. clarification of technical problems and coordination of changes to hardware, software and service processes You're going to cause mistakes and find solutions. Implementing Cause Analysis in Recurring Disorders. Coordination of technical solutions and transfer to regular operation (document, processes) You can improve processes and service processes in ongoing operation with us. Simplification and standardization of processes. Introduction of new tools and automation in service and optimization of maintenance strategies. Your profile Technical/operational studies or technical training Job experience e.g. 'technical service', 'Quality management', 'Service management' Service and technology enthusiasm and great interest in process improvements Structured, customer-oriented, binding operation, very sovereign communication, pronounced process and analysis understanding as well as fun on team work Very good knowledge MS Office, experience with ticket and field service management systems desirable German and English skills We offer Exciting and challenging projects in the growth market of automated parcel logistics. The opportunity to be part of a global company and have a real influence on the further development of automation in the largest logistics network in Germany. An open and team-oriented corporate culture and a dynamic working environment at the Post Campus in Bonn, where your contribution is appreciated and you can develop your skills and implement innovative solutions with us. More about our employee benefits such as training, health and preventive services, family offers, mobile work, retirement provision and much more at https://careers.dhl.com Remuneration: fee of €27.92 plus bonus payment, holiday allowance and 13. monthly fee. If you find yourself in this role, we look forward to your application and the earliest possible entry date. Your contact Questions will be answered by Mr. Bastian Gude-Lagerström, phone: +49 172 5814335 Apply now! You see a personal challenge in these versatile and exciting tasks and want to shape the future of multi-channel distribution? Then click the button ''Apply''. We look forward to your online application. LIVING CONSTRUCTIONS