HEK - Hanseatische Krankenkasse | Germany | 18xxx Rostock | Permanent position | Full time / Home office | Published since: 19.12.2025 on stepstone.de
Customer advisor in the service team at the Rostock location (m/f/d)
You have fun at customer-oriented work and your authentic appearance is what distinguishes you? You're a team player, and your work doesn't get you out of peace so fast? With these qualities, are you looking for a decent employer who is always at your side? Here's your chance! At the HEK we are looking for a customer advisor (m/w/d) for our service team at the Rostock site with the focus on services. Our service team advises, among others, insured persons, service providers, doctors, jobseekers and tax advisers on all issues relating to health and care insurance. Communication with our customers takes place in various ways: by phone, personal, written and digital. .
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Your tasks • Your profile • What we offer
For our customers, you are the first respondent to the most diverse topics. You advise them comprehensively and service-oriented on all topics with the focus on services within the statutory health and care insurance - by phone or personally. As part of our service team, you represent our first-class customer service. You answer written customer requests by e-mail. The creation and dispatch of certificates and information materials is also one of your tasks.
a completed training in a service-oriented profession (e.g. in healthcare, insurance or banking, dialogue marketing) or in social security or healthcare first knowledge in the field of statutory health insurance additional experiences in customer consulting and conversation management a strong communication skills and fun at work in the team high customer and service orientation
Great benefits such as a tariff payment with holiday and Christmas money, up to 37 days holiday and home office options. For detailed information on karriere.hek.de/benefits. Contract Occupational pension Assets Holiday + Christmas money Work-Life-Balance (38,5 hours/guide time) Home Office up to 37 days holiday Health at work Company fitness near you Grant D-Ticket Jobrad Discount offers for employees Introduction and further development
Location
 | HEK - Hanseatische Krankenkasse | |
| 22041 Rostock | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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