(International) Business Process Owner - Sales & Customer Experience (m/f/d)

Würth is a world-leading trading company for assembly and fastening materials. With more than 400 subsidiaries in more than 80 countries and a global sales network based on personal customer relationship and consistent omnichannelity, we shape the trade of tomorrow. For the further development of our global sales processes and our SAP-based technology stack, we are looking for an experienced personality that combines process expertise in the B2B business environment with well-founded SAP skills.

In your role as an international Business Process Owner (m/w/d), you are the first contact person for subsidiaries of the Würth Group and accompany them during process-related questions along the entire sales cycle. Their focus is on the continuous process chain Lead-to-Cash - from lead generation to supply and order management to facility - as well as customer experience and omnichannelity in the B2B context. You are actively involved in the strategic development of the Würth-Tech stack with – in particular in the context of SAP Sales and Service Cloud and S/4HANA – and continuously develop the associated process landscape. You take over the management and project management of relevant initiatives: from the reception of requirements, conception and prioritization to the group-wide introduction and harmonisation of standards. As an interface between specialist departments and Würth IT, you translate business requirements into concrete, sustainable and technically feasible solutions and ensure efficient coordination of all stakeholders. You accompany international rollouts in subsidiaries - from preparation to pilot phases to hypercare - and ensure a successful introduction. Through continuous observation of market and technology trends, you will recognize relevant developments at an early stage and bring new impulses to the optimization of processes and systems.

You have successfully completed your studies in the field of business informatics, business management or a comparable qualification. You bring at least 4 years of professional experience in a comparable role - ideally as a Process Owner, Business Analyst or (partial) project manager in the context of sales processes. You have demonstrable knowledge of SAP sales solutions - in particular in one or more of the following areas: SAP Sales and Service Cloud (CX), SAP S/4HANA Sales. You have a sound understanding of the lead-to-cash process chain and know how it can be imaged and optimized in SAP system landscapes. Experience in the commercial or B2B sales environment - ideally in an international corporate context - is a clear distinguishing feature. knowledge of common project management methods (classical and/or agile) are available; formal certification (e.g. PMP, PRINCE2, SAFe) is advantageous, but not absolutely necessary. You combine analytical-strategic thinking with a pronounced understanding of operational business processes and their IT-side mapping, work independently, structured and solution-oriented. You bring with them a distinct intercultural competence and like to work with international teams, occasional willingness to travel is given. You meet new technologies - such as AI-supported tools - with openness and curiosity and recognize their potential for the further development of processes and their own way of working. Very good knowledge of German and English in word and writing are absolutely necessary and complete your profile; further language skills are welcome.

For your perfect entry you will be worked in a structured manner. At the ''HELLO PEOPLE'' event, you will learn a lot about Würth in general, after which you will continue with the individual involvement in your team and department. Modern work equipment such as a laptop, mobile office equipment and height-adjustable desks help you with your daily work. Design freedom: Take a key role in a dynamically growing marketplace environment with plenty of space for initiative and ideas. In addition to an attractive, performance-oriented remuneration, you can expect 30 days of vacation, extensive additional services such as holiday and Christmas money, a contribution to the company's retirement and numerous employee discounts. With flexible working time models as well as up to two mobile office days, the balancing between professional and private life is possible. We support you in achieving your professional goals and offer you regular training through our own AKADEMIE WÜRTH. Enjoy fresh, regional dishes in a relaxed atmosphere every day in our excellent restaurant - your lunch is 50% off the employer. In addition, you can use our hot drinks for free. Stay active and healthy with numerous courses of our health management, many operating sports groups such as football, volleyball, squash, badminton, e-sports, e-bike leasing and the use of more than 10,000 sports and wellness facilities with the EGYM Wellpass. Celebrate the community with your team regularly at events such as department excursions, corporate events and Christmas and anniversary celebrations. .