IT system administrator with a focus on GLPI (m/f/d)

Liop® license optimisation GmbH helps companies to control their software and IT assets economically. We trade with used software, advise on license management and train at the liop® Academy. With liop® iQ, we are also implementing partners for GLPI, the open source solution for IT-asset and IT-service management, and as an official Teclib Gold Partner we serve customers in Germany and Austria.

With GLPI, our customers control their IT assets and IT services, from cities and municipalities to large medium-sized companies in Germany and Austria. As an official Teclib Gold Partner, liop® with liop® iQ ensures that its GLPI platform runs clean, from installation to operation.

We are looking for a person who is technically safe and likes to work with customers. You understand what our customers need in everyday life and translate between IT and specialist department.

Implementation You install and configure GLPI remote in the system environment of our customers, including on Docker-based platforms. Test and staging systems will help you. With Proof of Concepts and MVP projects, you can also support our consultants on-site. You connect GLPI to Active Directory or Entra ID and set roles and permissions. You roll out the GLPI agent and test inventory and software distribution. Existing tools like Intune or SCCM will be used as required. You set up plugins and interfaces and document every customer installation cleanly. Operation and support You are a contact person:in the IT teams of our customers, if something is not running on their GLPI platform, and solves disturbances in 1st and 2nd level support, Monday to Friday from 8:00 to 16:30. You remain friendly and binding, even if the customer is burning. You are systematically analyzing faults, such as logs, simple SQL queries and technical tests. You play updates and patches, for GLPI itself and for the system below: Linux, Webserver, PHP and Database. You have security messages and compatibility in mind. You run Health Checks and check backups and recovery. So you know problems before You get to trouble. Development You bring your experience from customer projects and help us develop liop® iQ, for example with standards and automation.

Training or study in the IT field or comparable professional experience, in addition practice in system administration Experience in customer contact, such as an IT service provider. You are professional and binding, understand the requirements of your interlocutors and explain technology so that specialist departments can follow. Basic experience in IT-Asset-Management (ITAM) and IT-Service-Management (ITSM): You know how IT-Assets are managed from purchasing to sampling, and you know ticket processes from your everyday work. Knowledge found in Windows Server and Active Directory Linux basics: With command line and log files, you'll be able to deepen your knowledge with us. Basic knowledge of web servers and databases such as MariaDB or MySQL, simple SQL queries included. Network protocols like DNS or LDAP are familiar to you. You systematically limit errors and recognize connections between application and system. A structured, independent operation and clean documentation Readiness for customer appointments at Proof of Concepts and MVP projects Very good German and good English, because manufacturer documentation is usually English A plus, but no need Experience with GLPI or products from Teclib Experience in Software Asset Management (SAM) or with ITIL processes Scripting skills, for example in PowerShell or Bash Experience with virtualization or docker Experience with Intune or SCCM Knowledge of REST APIs Certifications like ITIL Foundation or FitSM Foundation If you don't know GLPI yet, we'll train you. Microsoft should be sure to master, we will build your Linux knowledge together.

An unlimited employment contract Remote workstation with four hours of fixed working hours in the morning, the rest you share a free 30 days off Overtime and travel time are the same in leisure Green integration and training in GLPI and the technical platform administration An annual training budget, paid certifications, for example for Linux or FitSM You will be there at the liop® Days in Berlin and meet the ITAM community in person Membership of the Urban Sports Club