Kühne + Nagel (AG & Co.) KG | Germany | 70xxx Leinfelden-Echterdingen | Permanent position | Full time | Published since: 13.08.2026 on stepstone.de
Team Lead Customer Care - Luftfracht (m/f/d)
Logistics touches every aspect of our lives - from the goods we consume daily to the health care we rely on. With us your work goes beyond logistics: it allows the small and great moments of life for people around the world.
As a globally leading logistics company with the vision of developing our world, we offer you a safe and stable environment. Here, your work makes a real difference. Whether the supply of food, the development of sustainable transport solutions or the commitment to local communities - your work will do more than you can imagine.
We ask agency agencies not to submit any profiles unrequired. All submitted candidate profiles without prior signed agreement are considered our property and no fees are paid. .
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Your tasks • Your profile • What we offer
Logistics touches every aspect of our lives - from the goods we consume daily to the health care we rely on. With us your work goes beyond logistics: it allows the small and great moments of life for people around the world.
As a globally leading logistics company with the vision of developing our world, we offer you a safe and stable environment. Here, your work makes a real difference. Whether the supply of food, the development of sustainable transport solutions or the commitment to local communities - your work will do more than you can imagine.
We ask agency agencies not to submit any profiles unrequired. All submitted candidate profiles without prior signed agreement are considered our property and no fees are paid.
Professional and disciplinary leadership of a customer care team and promotion and further development of employees Contact person:in for customers and escalation instance in the daily business Close cooperation with Operational Care, Sales and other internal and external interfaces Control and ensure a high level of service along the entire customer journey Analysis, optimization and documentation of processes and implementation of automation and standardization measures Ensuring relevant KPIs and developing and implementing targets Support for projects and change processes to further develop the site
Complete training in the field of forwarding/logistics or comparable qualifications Finding professional experience in air freight First leadership experience or proven ability to control and further develop teams desirable Representative communication and organisational competence Analytical and solution-oriented operation Very good knowledge of German and English in word and writing
Attractive remuneration incl. holiday and Christmas money Flexible working hours and 30 days vacation Sports and wellness services, JobRad, Health insurance Occupational pensions and benefits Comprehensive training and development programmes, e.g. language courses Attractive discounts at numerous partners Employee advertising program with attractive referral bonus Regular team and company events Optimal public transport connection and free parking
Location
 | Kühne + Nagel (AG & Co.) KG | |
| 70771 Leinfelden-Echterdingen | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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