Senior Service Coordinator & Supervisor (m/f/d)

Together with us, we are concerned about the future digital capability of the Bundeswehr.

Senior Service Coordinator & Supervisor (m/w/d)

now and in full time in Rostock.

As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security.

At more than 75 locations in Mecklenburg-Vorpommern, the Servicecenter Rostock ensures decentralized service in the area of telephony, hardware and software, LAN, WAN and permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In addition, the Servicecenter Rostock processes defined task packages within the framework of projects and provides on-site service at the BWI-owned IT.

Your profile:

• Complete vocational training in the IT sector or a comparable qualification
• At least 5 years of relevant professional experience in the IT environment
• Comprehensive knowledge of Maximo, IT-SPS, FNT and TeDiS as well as good knowledge of IT processes and MS-Office
• High IT affinity
• Embossed knowledge in the field of IT management networks (LAN, WAN, WLAN) desirable; Certifications of advantage
• Knowledge of the peculiarities and properties of the customer Bundeswehr in Mecklenburg-Vorpommern
• Individual initiative, organisational skills, resilience, good team and communication skills as well as customer and quality orientation
• Flowing German knowledge in word like writing and driving licence class B

Your tasks:

• Acceptance, qualitative examination and further processing / disposition of incoming interference messages within the ticket system
• Timely and economically efficient disposition of orders as well as maintenance and monitoring of service levels and escalation processes, including proactive testing of ticket quality (e.g. ticket entries), focusing on complex business events such as project and change orders
• Tool-based control / support of service technicians for order filling
• Central property project coordination, e.g. planning, organisation, control, documentation of order components for the service center Rostock
• Communication between customers, foreign companies, internal interfaces and technical field service
• Installation and commissioning of hardware and software
• Deputy Workplace Coordination for the Service Center Rostock
• Support for organisational and administrative tasks
• Working in optimization projects

We offer:

• Through diverse and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr
• The goal is us. For us, an appreciative approach and a great team spirit are elementary
• You start with 30 days of annual holiday with option for individual adjustment
• The remuneration is between € 51,300 and € 75.140. The actual amount is determined based on your responsibility as well as experience and competences
• Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV
• We allow you flexibility to reconcile work and private life, such as mobile work or trust work time
• We support your professional and personal training through individual measures and free access to LinkedIn Learning
• You benefit from access to platforms for diverse employee benefits

Did we awaken your interest?

You'll be here

If you have any questions, the recruiting team will be happy to provide you with the job ID: 69032. Tel: [for phone number see the original ad]

Keep saying it!

Rostock

Joblocations:

18057 Rostock, Kopernikusstr. 1 MECKLENBURG_VORPOMMERN, GERMANY