evia GmbH | Germany | 71xxx Leonberg | Permanent position | Full time / Home office | Published since: 09.01.2026 on stepstone.de
Customer Service Manager - IT / Telematik / Support (m/f/d)
We are an industry-wide IT system house. As software experts, we develop and implement advanced solutions with modern technologies. Our many years of experience in the successful implementation of complex projects makes us a recognized partner for globally operating companies.
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Your tasks • Your profile • What we offer
You plan and control the resources in the service team and ensure a smooth run in first and second level support You coordinate the daily business and make sure that customer requests are processed efficiently via the ticket system You analyze ticket data, identify optimization potentials and develop our service processes You are the interface between the leadership and the team that you carry with commitment. You plan training and promote the further development of your colleagues You work closely with project management, sales and technology to ensure a smooth running of customer service
Complete training in IT or studies in business informatics or IT management At least five years of professional experience in customer service management with knowledge in the health care environment and in the IT infrastructure of doctor's practices Experience with telematics infrastructure as well as pronounced analytical and structured working methods Leadership, team skills and strong communication skills High customer orientation and pronounced service mentality
Evaluating and collegial handling Flat hierarchies Open Door and Du Culture Numerous internal and external training opportunities within the framework of our company-internal portfolio Exciting projects Unlimited employment contract Flexible working hours Possibility of mobile working
Location
 | evia GmbH | |
| 71229 Leonberg | ||
| Germany |
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