Process Manager IT Service Management

Responsibility for the development and development of IT service management processes Definition, introduction and continuous development of process standards and guidelines Definition, Collection and Analysis of Process Keys (KPIs) and Service Levels Monitoring process compliance and performing regular quality checks Ensuring compliance with internal requirements and regulatory and legal requirements (e.g. DORA, ISO 27001) Coordination with infrastructure, security and application teams Maintaining process documentation and ensuring audit and audit security

Complete study of (economic) computer science or comparable qualification Experience as a process manager, ideally in the field of patch, change, incident or problem management ITIL-4-, ITIL-5- or COBIT certification of advantage Knowledge of agile methods (Scrum, SAFe, Kanban etc.) and experience in working with interdisciplinary teams Strong presentation skills for comprehensible communication of complex content Communication strength, solution-oriented thinking and high self-responsibility Joy in cross-departmental cooperation and exchange with different teams Flowing German knowledge in word and writing as well as good English knowledge No one is perfect and not all career paths are straight. Apply now – even if you don't meet all requirements!

Flexible working times Slide-time controls and flexible working-time models allow a perfect work-life balance – just as it fits you. Health management With us you remain healthy – thanks to prevention measures, a wide range of sports and various cooperations. Mobile work Whether from home or on the go – our mobile work model (up to 60% mobile) offers you more freedom and self-employment. Further education We are breastfeeding your knowledge, for example with training, subject-specific seminars or vocational studies. .