Head of Service Management (m/f/d)

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(code 2026-29) You have a good feeling for IT themes, think service-oriented and want to take responsibility? Then, as a lead (m/w/d) in service management, the further development of our ServiceLine. Together with your team, you can provide reliable support for our customers (m/w/d) and develop our services strategically. You are a central interface between IT and users and actively promote the further development of processes.

You guide service management professionally and disciplinaryly, strengthen your employees' motivation and support their individual development Your focus is on the further development and control of the Service Desk as a central point of contact for our customers and internal users (m/w/d) You progressively develop the department from an operational unit to a more controlling and quality-proof function and actively accompany this process In doing so, you design and optimize service processes and ensure clear processes and responsibilities You ensure compliance and further development of service levels, analyze key figures, guide improvements and strengthen transparency in service Your team performs value-oriented and manages to act sovereignly and solution-oriented even in different interests – both internally and in the customer context. You work closely with specialist areas and other units to ensure smooth service

A completed study in the field of (economic) informatics or a comparable qualification forms your technical basis Multiannual leadership experience in the service environment (e.g. IT, customer service or comparable) empower you to safely manage and develop teams In addition, you have a well-founded knowledge of the service management environment and a good understanding of service-oriented processes and processes Ideally, you have experience in the further development of service organisations and structures as well as in the monitoring of change processes A structured, self-responsive way of working as well as a safe handling of key figures and the control of service units characterize you Your profile is rounded off by very good German knowledge, communication strength and a sovereign appearance

Individual onboarding, tight sampling time and personal sponsoring (m/w/d) Flex-Office and the possibility of mobile work – regular cooperation on site, also within the framework of joint team days, as well as the proximity to our locations are important to us Training and regular development Certified occupational health management with Hansefit, health events, external counselling and more Corporate benefits such as employee events, employee rebates, augmented Germany ticket as well as pension provision and support for childcare costs