You accompany changes to services as part of our change process By coordinating activities, you contribute to the maintenance of the IT operation and are central contact persons in all aspects of the operation Creation of services for our managed service customers You document and launch reports on compliance with the agreed Service Level Agreements You conduct regular service talks with the client regarding the achievement of the agreed service level agreement Provision of customer-specific documentation (Service Operation Documentation), laying down the procedure in operational operation Measurement and reporting of internal KPIs/OLAs You are the first escalation entity in Incident Management for our customers Management of capacities of the customer systems supervised is one of your strengths

You have a training as a specialist, business informatics expert or a commercial/technical training with experience in the IT field Knowledge of Managed Services Environment Safe and friendly appearance and customer orientation Fun in cooperation with people and on technical questions Practical experience in operational IT processes Teamability, initiative and flexibility Good communication and presentation skills Safe handling of current MS Office programs complete your profile

A permanent employment contract with attractive salary for a long-term perspective Responsive and exciting tasks in a future-oriented industry The activities take place mainly in the home office, which allows you flexibility Total hardware and software equipment for pleasant work at home office A nice team that likes to support you and with which you are at “DU level” New company handy with dual-sim (Android or iOS) also for private use Possibility of a job-supported Germany ticket We provide you with a free credit card Benefits for tickets for leisure events of various types Group accident insurance (also applicable for accidents at leisure) Occupational pensions and time value accounts Benefits in Austria: Promotion of tickets for public transport (annual ticket Vienna, climate ticket etc.) Food vouchers flexibly redeemable for your daily shopping Group accident insurance also applicable to private accidents Private health insurance with attractive conditions by group discount Corporate Benefits with discounts and discounts Applies to Austria only: The minimum salary for this position is €45,800 gross per year (38,5 h/week) according to the IT collective agreement. It goes without saying that an overpayment including bonus scheme depends on qualification and experience. Disabled applicants are particularly taken into account with the same suitability. We are Dedalus – come and become part of our team Dedalus is committed to a motivating and value-adding working environment that reflects the passion with which our employees follow our mission: doctors: to help nursing staff to provide better care for their communities. We promote a corporate culture in which learning and innovation are explicitly desired. Together we improve clinical cooperation and processes and make a significant contribution to millions of people worldwide. Every person is the starting point and destination of our activities – and ultimately the most important beneficiaries. That's why we're proud of what we do every day. Our company is supported by a diverse community of 7,600 employees in more than 40 countries that jointly drive innovation and develop better health solutions for millions of patients: within the world. We are the people of Dedalus. Application deadline: 03 August 2026 At Dedalus, innovation begins with inclusion. As a company with strong values, we know that diversity and inclusion are key success factors for sustainable growth. Our international presence connects people all over the world. We are committed to estimating different backgrounds, skills and experiences and creating an environment that reflects the diversity of communities we work for. “Pursuing Diversity and Inclusion” is one of our core values and part of our “Dedalus DNA”. We design a respectful, diverse and inclusive working environment by recognizing the individual needs, perspectives and potentials of all. Dedalus stands for diversity, inclusion, equal opportunities and equality – and commits itself to a safe and value-assuring culture in which everyone can be or can develop their full potential. Our commitment to diversity and integration (https://www.dedalus.com/global/en/diversity-inclusion/) Life flows through our software

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