Vonovia | Germany | 01xxx Dresden | Permanent position | Full time / Home office | Published since: 27.02.2026 on stepstone.de
Clerk Central Management - Customer Service Utilities / Third Parties (m/f/d)
As part of the housing group Vonovia SE, our commercial teams shape everyday life for over one million tenants: in about 540,000 apartments in Germany and the working day of our approximately 12,000 colleagues. Whether in IT, HR, customer service or management – people who organize, manage and take responsibility work here. Your work sets the basis for affordable living and reliable, sustainable development with us as a leading housing company. In our customer service, all threads come together. Because you contribute with your work to making our more than a million tenants feel well-resolved with Vonovia. You are involved in a team of experienced professionals who help you master the daily challenges. You learn, grow, advance and actively shape your career. And you benefit from a work contract with fixed salary, regulated working hours and many benefits of a DAX group. Come to Team Vonovia.V.ROCK IT.
In the customer service of Vonovia, you will be happy with a dynamic team. Around 1,200 employees work at our locations in Berlin, Dresden and Essen:inside the concerns of our tenants:inside – in a collegial environment with attractive working conditions. .
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Your tasks • Your profile • What we offer
You are the first contact person for external contact persons:inside and take over the customer-oriented processing of questions. This includes, in particular, searches for individual customers:internal and response to requests for information from suppliers:inside, authorities and third parties It's up to you: You provide the 360° processing of customer contact and the care of customer master data You work closely with colleagues in local customer service, the energy/measuring service sector, with suppliers:inside and third parties Take care of incoming callback requests that reach us through our Vonovia MieterApp and perform active service calls Your area of responsibility is rounded off by the complete processing, evaluation and documentation of business incidents
You already have first experience in customer service and bring a basic understanding of commercial processes with In addition, you could ideally gain pre-experiences in the real estate industry or in a comparable area You convince us by: high level of empathy, motivation, readiness to learn, service and customer orientation as well as a success-oriented and flexible way of working You are strong in communication (even in a foreign language); both in direct contact on the phone and in writing and have the pleasure of solving complex issues Good MS-Office knowledge and SAP (FI/RE) knowledge are desirable
Security: You work in an unlimited working relationship in a dynamically growing company Work out from the home office: With us you have the opportunity to work on mobile at up to three days a week Together we shape your future: We rely on individual development paths to continuously advance your development Your feedback is important to us: With regular feedback talks we keep you and us on track Fit through everyday life: Benefit from extensive health management – in addition to various fitness offerings (e.g. Wellhub), we offer an attractive supplement to health insurance through our Vonovia PlusCard. Other Benefits: Occupational pensions and employers:income to asset-effective benefits, employees:in-share program, employees:in-successful participation, Vonovia apartments, JobRad, anniversary payments and other special payments in special private events as well as benefits in corporate benefits, employee benefits.de and ticketprinter etc. Not just a professional home: We support the search for accommodation within our stock according to availability so that you can arrive quickly and easily
Location
 | Vonovia | |
| 04109 Dresden | ||
| Germany |
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