Junior Customer Success Manager - Standort Recklinghausen (m/f/d)

Do you want to reliably accompany business customers through everyday work, coordinate their concerns with a solution-oriented approach and provide first-class support with your organizational institution? Then we are looking for reinforcements as:

Junior Customer Success Manager (m/w/d) - Recklinghausen Location

As a Customer Success Manager / Customer Career B2B (m/w/d) you are a central contact person for our existing corporate customers in North Rhine-Westphalia. You take care of administrative and organizational customer concerns, coordinate the implementation of agreed services and ensure that enquiries are processed quickly and reliably. We need your support for that!

The Arsipa Group is a rapidly growing group of companies in the field of Health, Safety & Environment, supported by Warburg Pincus. With more than 1,000 employees, 20+ subsidiaries and 48 locations in Germany and Austria, we are building a scalable platform with sustainable value added as part of a clear buy-and-bone strategy. Our goal: to become one of the leading providers in the German-speaking market for occupational medicine, occupational safety and health, safety & environment – supported by central functions such as finance, HR, marketing and IT at the Berlin site.

Customer Care & Relationship Management: Own support of our existing B2B customers with administrative and organizational concerns.

Building reliable relationships with relevant contact persons:inside on the customer side.

Ensuring binding, friendly and solution-oriented communication via different contact channels.

Accompanying customers along the entire customer life cycle with the aim of high satisfaction and long-term cooperation.

Order coordination & administration: Recording, testing and coordination of incoming customer requests concerning our services in occupational medicine and occupational safety.

Voting dates, performance volumes, contract information and other customer-related requirements.

Maintenance of customer, contract and order data in our CRM and operating systems.

Tracking open concerns and ensuring transparent communication to the current level of processing.

Cooperation & Process Optimization: Close cooperation with the responsible account manager in the support and development of the common customer portfolio.

Coordination between customers, operational departments, subsidiaries and other internal contacts:inside.

Disclosure of recognised additional customer needs and sales potentials to the Account Manager.

Introducing customer feedback and own ideas to continuously improve our care and service processes.

That's what you bring: Multiannual professional experience in B2B customer support, in customer success management, sales service, customer service or in a comparable service-oriented function.

Impressed organisational capacity as well as a structured, careful and independent way of working.

Communication-strong and binding occurrence combined with joy in the care of different corporate customers.

Very good German knowledge in word and writing as well as a safe handling of Microsoft Office and digital work systems.

This helps you to succeed faster: Experiences in the care of services in need of explanations or advice-intensive B2B offers would be advantageous.

Knowledge in the fields of occupational medicine, occupational safety, occupational health management or health, safety & environment would be helpful.

Experiences in dealing with CRM, order management or customer service systems are of advantage.

A good commercial understanding, such as contract data, offers, performance and billing processes, would be helpful.

Attractive working environment: An unlimited contract of employment in a crisis-proof and sustainably growing group of companies, 30 days of annual leave and a home office day create reliable framework conditions.

Structured onboarding: Individual integration, personal responses and comprehensive insights into our performance portfolio ensure a successful entry.

Responsive customer support: A customer portfolio and close cooperation with our Account Manager enable you to actively shape customer relationships and directly influence the quality of our support.

Strong performance portfolio: occupational medicine and occupational safety form a legally relevant and sustainable market with long-term customer relationships and diverse development opportunities.

Design space: Short decision-making and space for your own ideas provide you with the opportunity to develop customer service processes and make them more efficient.

Growth platform with design space: PE-backed group of companies with clear scaling strategy, ambitious growth course and space for their own sales approaches.

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