Problem Manager (m/f/d)

Working in the preparation and moderation of reviews/problems/ advisory boards and task forces with internal specialist teams Working with the team ''ITIL Processes'' with the focus on problem & incident management to ensure smooth process processes Control and further development of the ITIL-compliant problem/incident processes as well as monitoring and compliance by the process participants Tool-based handling of problem/incident tickets Investigation of problems and incidents with system/application managers in terms of cause and impact on business processes Continuing existing operational documentation Participation in projects of contracting authorities

Master or Diploma with adequate professional experience or comparable knowledge and skills At least seven years of professional experience, of which at least five years in the IT business environment Very good knowledge and experience in problem management techniques (ITIL) ITIL Expert certification desirable Very good customer-oriented, entrepreneurial thinking and acting, also at management level High analytical and conceptual thinking Very high flexibility, durability and readiness German language skills in word and writing

Attractive salary package with participation 37 hours/week with working time accounts Employer-funded training and certification Another plus is our bicycle leasing, 30 days holiday, subsidised Germany ticket, employee-funded retirement provision, asset-effective services, group accident insurance for work and leisure as well as employee conditions for many products from the Deutsche Telekom Group. .