Support Specialist - LYDIA Voice (m/w/d)

The topsystem GmbH is a company of EPG. With more than 1,500 customers, EPG is one of the world's leading providers of a comprehensive supply chain execution suite (EPG ONETM) and offers WMS, WCS, WFM, TMS and voice solutions to optimize logistics processes. Logistics consulting, cloud services, managed services and logistics training at our own academy complete the comprehensive range of solutions offered by EPG. In order to be successful in the long term, we are looking for one/n at our location in Aachen, the Tivoli Innovation Center (TIC), at the next possible time: Support Specialist Specialist LYDIA Voice (m/w/d)

As Support Specialist - LYDIA Voice (m/w/d) you contribute to the digital and smart logistics of tomorrow! Specifically, you will solve problems and irregularities with our LYDIA Voice products as the first contact person for our customers and develop into a technical expert. In detail, your tasks are as follows: You answer inquiries from our customers and give your best to solve the problem as soon as possible. They provide data and insights for the 3rd level support so that it can support targeted and fast. You know the importance of Service Level Agreements (SLA) and ensure their compliance with the satisfaction of our customers. Optionally, you take on call readiness assignments against an additional remuneration, alternating with other team members. You have a vigilant eye on ongoing customer systems, keep an overview and initiate measures if the situation requires that. They bring ideas to the further development of our support processes and actively shape them.

They have completed vocational training as a specialist informatics or comparable professional training with IT focus. Alternatively, you are cross-releasers and want to switch to support, but are familiar with essential information technology topics.

You know that the way to success requires very good communication skills and a high degree of empathy. Both of you bring. Knowledge of the following topics will make it easier to enter your new role: Microsoft 365, Jira, Confluence, Windows CE, Android, Network (in particular WLAN), Windows Server, Linux, Docker, SQL. And of course, any knowledge about our LYDIA voice solutions. You have a strong affinity for information technology topics, complex software is fun for you. You have very good knowledge of German and English. Your personal characteristics include a quick understanding, high conscience and analysis orientation, self-initiative and good self-organization.

A comprehensive incorporation (including onboarding plan) to prepare you optimally for your work. The takeover of a demanding activity with a high design playroom. An independent task and active cooperation with colleagues. A work-life balance concept with flexible working hours and the possibility of home office. A personal development concept with the possibility of professional and personal development. A great working environment with regular corporate events and free drinks. JOBV1_EN