Telephone and written support of the users and IT staff of our customers in technical problems Remote analysis and troubleshooting in the environment of our patient and sign portal (Patient XCare Suite), as well as the associated infrastructure (database, operating system, network, hardware) Interface Configuration (HL7, DICOM, FHIR, Web Services) Technical understanding seamless exchange and cooperation with our service team for project implementation Close cooperation with product management, R&D and service Embossed customer and service orientation as well as an open-minded and sovereign appearance towards customers Responsibility for meeting customer requirements within the SLA

Get ready to get to know new things with the motivation to develop problem solutions independently Embossed communication skills in word and writing Appropriate professional experience in healthcare is advantageous Occasionary participation in readiness Complete study of computer science / medical informatics or appropriate training in the IT field with professional experience You are characterized by communication strength, safe appearance and independent, analytical and structured working methods Good knowledge in the field of Windows administration Basic understanding of PostgreSQL and Oracle databases and web applications Remarkable, but not absolutely necessary, are knowledge of hospital processes and in the field of health communication (HL7, FHIR, DICOM) Ideally, you already have experiences with support workflows and stock customer support

Unlimited employment contract with attractive salary for a long-term perspective Flexible working hours and working time models - balance of job and quality of life Homeoffice incl. TicketPlusCity Map of Edenred Slide time model (Location Trier) Innovative workplace with the ability to shape the working environment independently and to continuously develop Targeted promotion through training and specialist training New company handy with dual-sim (Android or iOS) also for private use Free parking Free drinks and weekly fruit basket Occupational pensions and time value accounts Group accident insurance (also applicable for accidents at leisure) Health insurance for business trips Regular activities and social events in the team, in the location and in the organization Be part of our innovative power and shape the future with us! Disabled applicants: You are particularly taken into account with the same suitability. We are Dedalus, come to us Dedalus has set itself the task of creating a motivating and rewarding working environment that reflects the passion with which our employees are committed to our mission to help doctors and nurses improve the care of the people You care for. Our company promotes a culture that encourages employees to learn and be innovative to improve clinical cooperation and processes while making a significant difference for millions of people around the world. Each individual is the final point and the starting point of the activities of the group and the ultimate profit-making. For this reason, we are so proud to fulfill our very special tasks every day. Our company is enriched by a diverse workforce of 7,600 employees in more than 40 countries working together to develop innovations and promote better health care options for millions of patients around the world. We are the people of Dedalus. Application deadline: 30. September 2026 At Dedalus, innovation begins with inclusion. As a company based on its basic values, we know that diversity and inclusion are crucial factors for our success and growth. Our international presence connects people from all over the world, and we are committed to honouring different backgrounds, skills and experiences and creating an environment that reflects the many communities we achieve. “Promote diversity and inclusion” is one of our basic values and part of our “Dedalus DNA” that drives us to create a respectful, diverse and inclusive environment by recognizing the individual needs, perspectives and potential of all members of our community. Dedalus is proud to promote diversity, inclusion, justice and equality, and is committed to creating a secure and inclusive culture where we celebrate diversity in all its forms and enable everyone to do their best. Our diversity & inclusion commitment – Dedalus Global (https://www.dedalus.com/global/en/diversity-inclusion/) Life Flows Through Our Software

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