Ferien- und Freizeitpark Weissenhäuser Strand | Germany | 23xxx Weissenhäuser Strand | Permanent position | Full time | Published since: 11.10.2026 on stepstone.de
Head of Reservations & Front Office (m/f/d)
The holiday park Weissenhäuser Strand is one of the largest and most popular holiday resorts in Germany on the Baltic Sea coast of Schleswig-Holstein. According to the motto “The whole year of the Baltic Sea”, the park attracts not only overnight guests, but also day guests with year-round pleasure and relaxation. The park offers space for about 4000 overnight stays. Here the guest can choose between apartment, holiday home or a hotel room in the 4-star beach hotel. The complex includes numerous in- and outdoor attractions such as the subtropical swimming paradise, the adventure jungleland with exotic animal and adventure world, the water park with water ski resort, the dune bath with wellness and fitness and much more. There are countless restaurants, bistros, bars & cafes for the culinary experience.
Type of employment: Full time
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Your tasks • Your profile • What we offer
Security & planning Unlimited employment contract – for long-term security. 5-day week for a good balance between work and leisure. Holiday and Christmas money after a full calendar year of service. Transparent, minute-precise time recording so every minute of your work counts. Training offers to promote your personal and professional development. Our crew management will accompany you in the start phase and will support you in all questions about your entry, including assistance in the search for a living room (occupational apartments).
Experience more – also private
Attractive employee discounts and discounts for you and your family in and around the Weissenhäuser beach. Free family service & lifestyle offers via the Fair Job Hotels Partner voiio.
Good care in working day
Crew restaurant with daily changing dishes at small prices. Free service clothes so that you are well equipped.
Relaxed to work
Free parking directly at the workplace. Free shuttle service between Oldenburg in Holstein and the Weissenhäuser beach.
Strong team
An international team from many nations that holds together and supports each other. Open and collegial working atmosphere in which you feel welcome quickly. Regular team events and employee meetings that strengthen cohesion.
Leadership & Responsibility General responsibility for reservation, front office, telephone and feedback management Operational and administrative management of a 30-member team, including rotating trainees and dual students Close cooperation with all departments of the park
Operational control & organization Ensuring a smooth booking and check-in/check-out process Optimization of internal processes, interfaces and communication paths Responsibility for the organization of the telephone and central guest requests
Feedback Management & Quality Assurance Analysis and processing of guest feedback and complaints Ensuring internal quality standards and compliance with processes and guidelines Development of a professional handling of complaints and complaints
Administrative tasks Implementation and further development of operational standards and processes Responsibility for the personnel cost budget of the department Participation in training concepts and integration structures Close coordination with management in relation to organisation, personnel planning and structural development
Multiannual professional experience in reservation, front office or guest communication – ideally with leadership experience Structured working and strong organizational talent Empathic, solution-oriented leadership with a view to service quality Safe handling of popular hotel and reservation systems Joy of team leadership, process optimization and guest satisfaction
Location
 | Ferien- und Freizeitpark Weissenhäuser Strand | |
| Weissenhäuser Strand | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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