ALTEA Solutions GmbH | Germany | 76xxx Karlsruhe | Permanent position | Part time - flexible | Published since: 02.09.2026 on stepstone.de
Quality Manager — Nursing and Housekeeping (m/f/d)
We are an outpatient service for nursing, domestic and everyday help in the Karlsruhe area. Our employees are employed daily with our customers. To ensure that this works reliably, we are looking for someone who keeps the quality in mind: they are our first voice on the phone and at the same time the instance that checks whether our processes hold what we promise. The place is newly created and reports directly to the management. They're making them.
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Your tasks • Your profile • What we offer
Telephone service in the morning: You accept requests from customers, relatives and employees and clarify them, or forward them for a callback of the responsible employee Quality testing in the acceptance of new customers: documentation and cost coverage are checked systematically query and evaluate customer satisfaction Record complaints, claims and terminations, clarify causes and report to management Examination of whether the onboarding of new employees has been completed First talks with new customers when our nursing service is prevented
Ideally a completed training as a nursing specialist Experience in managing an outpatient care service An eye for details: you notice if something is missing in a documentation Kindness and clarity on the phone, even if someone calls upset Safe handling of the PC; our software learn from us Driving licence Class B for occasional first calls on site A further education on the quality envoy is welcome, but no condition — we support you.
€18-20 per hour at 20 hours per week, unlimited Working hours fixed in the morning — no shiftwork, no weekend services, no call A place with real influence: you report directly to the management, your findings lead to decisions Short paths, small team, no corporate structures
Location
 | ALTEA Solutions GmbH | |
| Karlsruhe | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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