Employee Service Desk Support (m/f/d)

Throughout Germany we accompany municipalities on their way to the digital future. As a complete provider, we deliver solutions from one source – from software to consulting. To further advance the digital transformation in municipal administration, we seek you as

Staff (m⁠/⁠w⁠/⁠d) Service Desk Support

Strengthen our team IT management in full time with work location in Herten in the heart of the Ruhr area – and get ahead with the market leader for municipal IT solutions!

You are the first contact point for our employees at IT questions and provide support by phone, email, ticketing tool and onsite support You solve smaller IT problems independently and efficiently You analyze and classify complex requests before you pass them on to 2nd level support Start and analyze relevant KPIs to continuously improve our support processes You build a knowledge database and plead it, as well as our end user documentation You make sure that our incident, problem and service request management processes are adhered to and optimized You promote knowledge transfer and cooperation through regular exchange with other IT teams You accompany the integration of new businesses and applications into our existing IT structures and processes

You have a completed IT training (e.g. as a specialist in system integration, information technology assistant*in) or a comparable qualification You bring several years of experience in Service Desk Support and have a strong IT affinity You think solution-oriented and convey IT problems in a comprehensible and customer-friendly manner – both in writing and by phone in safe German You work independently, structured and are a team player You have a strong interest in software, bring a high technical understanding and share your knowledge with others So you might think...

You fit us if the following sentences could come from you: Customer satisfaction is important to me – in order to achieve this, I have both product and expertise, as well as the processes and the environment in mind. Good service is created by the cooperation of all participants throughout the result and by the continuous improvement. I keep my process and method expertise up to date to actively contribute to improving our processes and services.

High self-responsibility and short decisions Evaluating and open interaction at eye level and a pronounced feedback culture Plenty of space for testing and for your professional and personal development Flexible working hours and models that fully pay for your Work Life Balance Mobile work possible Unlimited employment contract and at least 30 days leave Attractive compensation package and numerous great benefits Comprehensive, structured onboarding for orientation, arrival and networking