Complaint & Vigilance Manager (m/w/d)

Together for innovative medical technology LINK has been researching, developing and producing successfully in the field of endoprosthetics for over 75 years and currently employs approx. 1,200 employees who shape the success of the company through their commitment and qualification. We improve life. Are you there? As a team of dedicated people, we all work together for the patient welfare. In our company we appreciate and promote the diversity of experiences, backgrounds and perspectives of our employees.

Implementation of legal requirements: You implement the requirements of the EU 2017/745 medical device regulation, focusing on vigilance. Evaluate complaints and incidents: Together with the team, you evaluate complaints and incidents from the market in terms of risk. Presentation and Communication: After your introduction, you will present complaints in interdisciplinary complaint rounds. These rounds include employees from the product management, quality management, development and quality assurance departments. Administrative tasks: You’re posing complaints into the database, performing trend analysis, typing complaint reports, executing data in Excel and documenting your results carefully. Communication and cooperation: As an interface between sales, external services and distributors, you are in regular exchange to ensure that all relevant information is passed on. Notification to authorities: You report serious incidents and corrective measures in the field to competent authorities in Germany and abroad – always within the specified deadlines. Coordination of corrective measures: You coordinate the necessary corrective measures in the field together in the team. You make sure that all measures are implemented efficiently to ensure the safety of patients, users and third parties.

Education: You have a degree in engineering, medical technology or a natural science or completed vocational training in a medical profession, supplemented by at least 2 years of professional experience in the Complaint & Vigilance area or in quality management Expertise: You know the requirements of a quality management system for manufacturers of medical devices and implement them safely You're sure to handle database systems and master Excel and Word You have already gained experience in carrying out Cause Analysis and Risk Assessments

Softskills: You present and document safely in German and English You will be happy to communicate and focus on different partners You work independently, structured and value the team's collaboration

Our job description gives you an insight into the requirements of the position. If you don't bring all the requirements, no problem. For us you count as a human being and your motivation.

Future industry: You get a job in medical technology. Parttime is possible at least 30h/week. This position is limited to 24 months. Together: Together for the patient good! Onboarding: You start with intensive and structured involvement by experienced team members as well as through our events BE Link and Hey LINK Work-life balance: 37.5 week hours | 30 days holiday | time account | mobile work Future? Secured!: We provide your future, e.g. with an occupational pension scheme incl. Employer subsidy Corporate Benefits: Use numerous employees discounts for numerous cooperation partners Mobility: 25% grant to the Deutschlandticket | free parking | covered bicycle parking | Bikeleasing Remuneration: recommendation bonus for newly recruited employees Movement: Operational sports programs | joint sports events

If you feel addressed by this position and are willing to become part of our dedicated team, we look forward to meeting you.

WALDEMAR LINK GmbH & Co. KG Human resources Sandrine Thiel JOBV1_EN