BWI GmbH | Germany | 81xxx, 90xxx, 53xxx, 60xxx, 80xxx, 65xxx München, Bonn, Frankfurt, Nürnberg | Permanent position | Full time / Home office | Published since: 11.05.2026 on stepstone.de
(Senior) Service Manager for Business Applications (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. (Senior) Service Manager (m/w/d) from now on and in full time in Bonn, Frankfurt, Nuremberg or Munich. The Competence Center Application Lifecycle Management (CCALM) is an IT application provider at the Chief Information Office (CIO). We provide the corporate IT applications for optimal use for our colleagues:inside. We understand ourselves as a DevSecOps organization in which we cultivate and develop our agile culture with leadership. Let's be Agile is our motto! We look forward to seeing you. .
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Your tasks • Your profile • What we offer
Professional responsibility for the entire service lifecycle with a focus on stable and secure operation
Coordination between support, operation, development and external service providers
Working with the continuous improvement of the service
Monitoring processes and workflows in economic aspects
Escalation management in critical incidents
Control and cooperation within the virtual team
Contact persons for internal areas as well as coordination and participation in the preparation of the necessary documentation according to ITIL standard
Complete subject-related studies in IT about 4-year professional experience in the care of applications or corresponding consulting context Multiannual experience in professional leadership in a similar environment
Experience in IT Service Management with ITIL and BSI Grundschutz
Experience in agile organizations and virutious teams desirable Teamability, communication skills, a high level of responsibility and self-initiative and high customer orientation Very good knowledge of German and good English in word and writing
Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustments Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time and the long-term construction of a value balance account for e.g. a sabbatical We support your professional and personal training through individual measures and free access to LinkedIn Learning In addition to the possibility to lease a job bike, you benefit from numerous offers in the fields of sports and nutrition
Location
 | BWI GmbH | |
| 89075 München, Bonn, Frankfurt, Nürnberg | ||
| Germany |
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