Specialist (m/w/d) Service Management

Оccupation: Service engineer

We are SIGNAL IDUNA is an insurance and Financial service provider headquartered in Hamburg and Dortmund. In In recent years, we have changed as a company. We have created a modern working world and within our new Organisational structure establish agile working methods. We work user-centred, decide data-based and trust each other. We are ready for new things and have room for ideas. We want to change the now together with you. Your responsibilities Selection and commissioning of service providers: This includes: the market research for suitable service providers, to carry out tenders and comparisons of offers, and Contract negotiation and conclusion. Performance management: The continuous monitoring and control service provider performance in terms of quality, costs and Compliance with the Service Level Agreements (SLAs) is central. This includes regular reporting, quality controls and Performance reviews. Relationship Management: Building and Building fostering a constructive and partnership relationship with the Service providers are important. This includes regular communication, joint strategy development and management of escalations. Risk management: identification and assessment of risks link with the use of external service providers and Development and implementation of risk mitigation measures. monitoring compliance of compliance policies: ensuring, that the service providers have the relevant laws, regulations and internal guidelines of SIGNAL IDUNA, in particular in data protection and data security. Cost optimization: Continuous Review of cost structure and identification Saving potentials related to the use of external Service providers. Innovation and further development: Evaluation of new Technologies and trends in customer service and testing Use options for the external service providers for optimization processes and customer experience. You have ideally about a successfully completed economic study or a comparable training can provide well-founded professional experience with proven success in the operational management of customer Service units have extensive service experiences both in the contractor's and in the contractor's business have very good knowledge of the design/improvement of Service contracts in Word & Writing and can also to negotiate with different stakeholders on excellent analytical skills and can be derive and implement appropriate measures can be very good knowledge of MS Office applications (especially Excel) demonstrate work independently and sits you sustainable for the implementation of optimization measures high customer orientation and very good communication skills, that you can use at all levels of management continuously the current status quo and are ready for new ways With us you can choose a collective agreement with a 38 You can take advantage of our company values with life fill you benefit from employee conditions for your Insurance contracts will systematically improve your skills You develop the framework of competence management flexible working hours you can with a flexible Working time model combine private life and work well

Joblocations:

22297 Hamburg, HAMBURG, GERMANY