E-Commerce Manager Inside Sales (m/f/d)

eCommerce Manager (m/w/d) Company: Vaillant Deutschland GmbH & Co. KG | Location: Remscheid | Country: Germany We provide a better climate. In every home and our environment. We have been living this claim as a successful family business for over 150 years. We are one of the world's leading suppliers of heat pumps, digital service services as well as efficient gas heaters and provide energy-efficient solutions. Sustainability can be found everywhere at the Vaillant Group. In the office, at the production sites and on the way. Around 16,000 employees from more than 70 countries are employed daily. As an international team, we take responsibility for our future and our planet. We promote your personal development so that you can act with passion and we can ensure a better climate together. Become part of the Vaillant Group and shape the future of heating with us!

In your role as e-commerce manager (m/w/d), you are the central interface for our customers. You ensure smooth cooperation and help shape our business sustainable and sustainable As the most important back office interface, you take on the role of the first contact person for our e-commerce customers as well as the vaillant key account Communication and coordination with customers, internal specialist departments such as sales, supply chain and credit management as well as external service providers are within your responsibility You accompany the onboarding of new customers and ensure a smooth start In addition, you take over the complete and timely processing of customer orders and their collection in SAP By consulting our customers on system solutions, you can support our sales teams with individual requirements In interdisciplinary projects, you actively work on the strategic development of our e-commerce processes and implement new requirements together with specialist departments

Qualification: completed commercial vocational training, optimally supplemented by a one-year specialist training Experience: Found professional experience in sales and/or interior services Know-how and skills: knowledge of sales and logistics as well as technical understanding; safe handling of MS Office and SAP Nice to have: Experience with customer portals such as Amazon Vendor and knowledge in EPS or FIS Personality: Embossed communication and team skills, high service orientation and joy in cooperation with different customers and departments Language skills: Very good knowledge of German and good knowledge of English in word and writing

Hybrid work: We offer our employees the opportunity for hybrid work. In addition, there is also the option of working temporarily out of a European Union country on a mobile basis. JobRad: We offer service leasing at attractive conditions for all our employees Flexible working hours: We offer flexible working hours so that family and profession can be individually coordinated. Compensation package: We offer our employees an attractive compensation package according to IG-Metall-Tarif NRW including holiday and Christmas money as well as other special payments Buying a holiday: Whether you need a longer break for a trip, more time with the family or just a break from the working day – the acquisition of additional vacation days gives you the chance to extend the break Career paths: We offer our employees individual, sustainable and future-oriented career paths that recognise the potentials and strengths of each individual