Consultant - Digital Solutions

Your tasks include: Support and advice of software customers in ongoing operation Implementation of customer onboarding and training Customer support in the application of software solutions Processing and coordination of customer requests and support cases Support for ongoing inventory and time-critical customer operations Recording, structuring and sharing of customer feedback Support for the further development of the software through professional feedback from practice Implementation of live demos in sales and customer appointments Internal contact person for sales, marketing and business units on functions and applications of the software Quality assurance and professional testing of new software releases Maintenance and updating of manuals, training documents and documentation Further tasks / prerequisites for successful marketing... Support in preparing presentations, offers and demo scenarios Participation in the administrative preparation of customer projects Support for accounting activities Research and operational support of new interface providers, data partners or cooperation partners Coordination between customers, business units, IT and external partners Documentation of support cases, customer requirements and process information Support in optimizing internal processes in the field of digital solutions Flexible working time, especially in the context of roll-outs and client projects or time-critical customer operations ... should be introduced with joy and commitment from you.

You have completed their studies in the field of economics, business informatics, communication, media, IT, project management or comparable qualifications. You bring very good knowledge of German and English. Furthermore, you are strong in communication, are happy to work in the team, are friendly and customer-oriented. You'll convince us with... Experience in the care of software customers, ideally in the B2B environment Experience in customer support, customer success, software onboarding or technical sales environment safe and professional handling of customers Understanding software processes, digital platforms and user needs the ability to record, structure and understand customer requirements Your experience in training, product demos or user advice readiness to work intensively into digital products, processes and industry-specific applications a structured, reliable and solution-oriented operation a sovereign behaviour in time-critical situations and in operational escalations

We give priority to your application if you bring industry knowledge in automotive, mobility, insurance, leasing, banks or commerce and bring about the following qualifications: Experience with software-as-a-service solutions, web platforms and digital applications Basic understanding for software development, release processes and quality assurance Basic knowledge of requirements management, for example the inclusion of customer feedback or formulation of professional requirements Understanding interfaces, data flows or API-based software solutions Experience with CRM, ticket, project management or documentation tools desirable Ability to create and maintain manuals, training documents and process documentation Understanding sales processes and supporting sales activities We require a secure handling of Microsoft Office, especially PowerPoint, Word and Excel.

E in an exciting working environment in an internationally operating company Long-term personal development opportunities Flat organizational structures of a middle trader Individual pension provision Health insurance Flexible working hours Health measures Other employee benefits, such as employee events, corporate benefits, Germany ticket, Egym-Wellpass, etc. .