Front Office Shift Leader (m/f/d)

The privately run traditional house with its 120 employees looks back on a history of more than 500 years. With 132 rooms and over 1,200 m2 of event space, Hotel Maximilian’s is the first house in the square. Offering a MICHELIN star, Gourmet Restaurant Sartory is located in Gastronomics, the maximilian°s with front kitchens and sun terrace and the bar 3M. The hotel also has a 360 m2 SPA.

Type of employment: Full time

You have fun dealing with people and it fills you with pride when our guests are willingly happy Personally you convince with a positive radiance, an above-average service orientation and organizational talent You have successfully completed and/or have first experience in the guest reception of a hotel Team spirit, commitment and a high quality awareness also characterize you Intercultural competence and good English are essential for handling our international guests Safe handling of Opera or comparable hotel software is in your blood during their working hours you are flexible - both in day service and as a holiday and disease representation of the Night Audits driving licence class B

The first impression counts: you are a warm welcome so that our guests feel comfortable from the very first moment With enthusiasm and creativity, you can satisfy our guests every desire - and be so individual At check-in and check-out you are professional contact persons and have a good feel for active upselling and additional recommendations on special R&B offers to be submitted With patience and creative solutions, you can solve emerging complaints from our guests in pleasure Telephone requests and room reservations are kindly accepted by you Predictive and cost-conscious keep your eye on cash management and sales With your experience and tranquility, you will ensure a smooth run at the reception and solve emerging challenges independently You are first contact persons for shiftworkers in operational and administrative questions and represent the Front Desk Manager in its absence

The 5-star superior Hotel Maximilian ́s is one of the most traditional hotels in Germany and overlooks an impressive history of over 300 years. Since January 2020, it has been part of the renowned American network of Preferred Hotels & Resorts, which includes over 700 hotels worldwide in the Upper Upscale and Luxury Segment. With 139 rooms and over 1,200 m2 of event space, the hotel is the first house in the square, right on the magnificent Maximilianstraße. Gastronomically awaits guests with a MICHELIN star Sartory Restaurant, the restaurant maximilian°s with show kitchens and sun terrace as well as the bar 3M. The hotel also features a 360 m2 spa area and a Rooftop Pool. .